Bacon Road Medical Centre
Lindz E. 6 years ago • From Google
Bad
Terrible midwife and doctor service during pregnancy
During my first pregnancy, we encountered multiple issues with our midwives. Three different midwives were assigned to us, and I had to remind one to take blood, while the others seemed disinterested in answering our questions. They consistently postponed reviewing our birth plan, repeatedly stating "we do that at 30 weeks" but never actually following through. I frequently had to contact Medicom myself to schedule appointments and scans due to ongoing communication breakdowns. It felt like they essentially stopped engaging with patients after 20 weeks. As first-time parents, we naturally wanted to discuss our concerns and feel supported during this vulnerable time. Despite submitting a written cancellation for an appointment a week in advance, I still received a call questioning my absence. When I was 36 weeks pregnant, a midwife's incorrect measurement suggested our baby hadn't grown or had even shrunk, triggering a week of intense stress and anxiety. This led to a rollercoaster of diagnoses involving potential issues like small baby size, excessive amniotic fluid, gestational diabetes, and mild preeclampsia, ultimately resulting in early labor at 37+1. Most recently, the doctor's surgery cancelled one of three appointments without notification and then rejected me for being one minute late. Despite trying to sign in with a malfunctioning machine and waiting for the receptionist, I was told I was 10 minutes late. With no other patients in the waiting area, they could have easily accommodated me. Aren't medical facilities supposed to be compassionate and helpful? Their communication is abysmal, and I will definitely be filing a complaint. I'm seriously considering changing surgeries because I need to trust them with my daughter's health, and if they can't manage basic appointment scheduling and communication, I'll find a practice that can.
I recently contacted customer service and had the pleasure of speaking with Katie, who expertly addressed all of my questions. Her assistance was exceptional, demonstrating remarkable patience and a..
Bacon Road Medical Centre
Anett V.
These healthcare providers show no interest in addressing my medical concerns, and scheduling an appointment is extremely challenging. I've been struggling with a sinus infection for half a year..
Bacon Road Medical Centre
Sienna S.
Spent nearly three-quarters of an hour on hold, and just when someone finally picked up, the call abruptly disconnected, leaving me incredibly frustrated.
Bacon Road Medical Centre
Colin B.
This GPS practice is absolutely dreadful, with staff members who are completely ineffective and useless. In all my nearly six decades of life, I have never encountered such a disappointing medical..
Bacon Road Medical Centre
Gillian E.
Absolutely useless medical practice. After three decades of being patients here, we're constantly shuffled between different doctors who provide conflicting advice. It's incredibly exasperating..
Bacon Road Medical Centre
Donna P.
Utterly frustrating experience, impossible to connect with an actual person. Made 17 call attempts, each time getting disconnected after enduring the robotic greeting. Gone are the days of waiting..
Bacon Road Medical Centre
Lindz e.
During my first pregnancy, we encountered multiple issues with our midwives. Three different midwives were assigned to us, and I had to remind one to take blood, while the others seemed..
Bacon Road Medical Centre
Mr T.
Staff at the front desk seem to operate by inconsistent guidelines that vary based on the individual employee, creating significant challenges for patients seeking medical care. I'm in the process..
Bacon Road Medical Centre
Monika W.
The staff here are exceptional, displaying genuine compassion and warmth from the moment you walk in. Every team member, whether greeting you at reception or providing clinical care, goes above and..
Bacon Road Medical Centre
Kasia K.
Deeply dissatisfied with the medical care received. Instead of conducting a thorough examination and providing assistance for my daughter, the general practitioner referred us to a walk-in clinic...
Bacon Road Medical Centre
Nicola T.
I'm thoroughly impressed with this medical practice. The entire team is incredibly welcoming and dedicated to providing personalized guidance and support. Their online platform is exceptional,..
Bacon Road Medical Centre
Allanah M.
My prolonged sinus condition has persisted for more than twelve months, and despite numerous calls to my physician, the prescribed treatments have been ineffective. Multiple allergy medications and..
Bacon Road Medical Centre
abdou 7.
I've been a customer for almost a year, but most of their staff seem clueless and completely unhelpful. I'm thoroughly frustrated with their service. To top it off, they ultimately suggested I..
Bacon Road Medical Centre
John W.
The administrative setup is completely chaotic. I've spent the entire day attempting to connect with someone at the front desk, and it appears utterly futile to even reach the receptionist, much..
Bacon Road Medical Centre
Russell G.
Throughout my extensive four-decade-plus history with Bacon Road, I've consistently found their service to be exceptional. Scheduling an appointment has never been an issue for me, as I can always..
Bacon Road Medical Centre
Iulia A.
Absolutely horrendous customer service! The front desk staff operate by their own arbitrary standards. If the rating system allowed it, I'd give this place zero stars without hesitation.
Bacon Road Medical Centre
MBRenegade M.
Their scheduling process is completely unacceptable. I'm seriously considering finding another medical practice, and I've barely been a patient here for twelve months.
Bacon Road Medical Centre
Rumena K.
Decent primary care medical practice on the whole.
Bacon Road Medical Centre
Suzanne N.
I have been a patient at Bacon Road Medical Centre since its inception, and I cannot express enough appreciation for the exceptional care and support I've received throughout the years. I've..
Bacon Road Medical Centre
Ross C.
After decades of consulting the same medical professionals, I recently met Dr. Blake, who appears to be around my age. I felt he had a more contemporary understanding of today's world, and our..
Bacon Road Medical Centre
Kailesh D.