LE

Lindz E. 6 years ago • From Google

Rating

Bad

Terrible midwife and doctor service during pregnancy

During my first pregnancy, we encountered multiple issues with our midwives. Three different midwives were assigned to us, and I had to remind one to take blood, while the others seemed disinterested in answering our questions. They consistently postponed reviewing our birth plan, repeatedly stating "we do that at 30 weeks" but never actually following through. I frequently had to contact Medicom myself to schedule appointments and scans due to ongoing communication breakdowns. It felt like they essentially stopped engaging with patients after 20 weeks. As first-time parents, we naturally wanted to discuss our concerns and feel supported during this vulnerable time. Despite submitting a written cancellation for an appointment a week in advance, I still received a call questioning my absence. When I was 36 weeks pregnant, a midwife's incorrect measurement suggested our baby hadn't grown or had even shrunk, triggering a week of intense stress and anxiety. This led to a rollercoaster of diagnoses involving potential issues like small baby size, excessive amniotic fluid, gestational diabetes, and mild preeclampsia, ultimately resulting in early labor at 37+1. Most recently, the doctor's surgery cancelled one of three appointments without notification and then rejected me for being one minute late. Despite trying to sign in with a malfunctioning machine and waiting for the receptionist, I was told I was 10 minutes late. With no other patients in the waiting area, they could have easily accommodated me. Aren't medical facilities supposed to be compassionate and helpful? Their communication is abysmal, and I will definitely be filing a complaint. I'm seriously considering changing surgeries because I need to trust them with my daughter's health, and if they can't manage basic appointment scheduling and communication, I'll find a practice that can.

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