TT

Tamara T. 4 years ago • From Google

Rating

Bad

Terrible morning at osborne practice

If I could assign a zero rating, I absolutely would. The personnel are discourteous and show zero inclination to assist patients. They instruct you to call at 8am, but the phones are never actually operational, forcing you to physically queue at the surgery before 8am, desperately hoping to secure a "telephone consultation" since they won't even schedule standard appointments!! I simply requested booking an antenatal appointment due to my pregnancy and was flatly told they don't handle such bookings - yet when I contacted the Eastney practice (part of the same organization), they immediately invited me to collect a referral pack and even apologized for the disgraceful treatment I received from the Osborne practice's receptionist. Steer clear of this surgery at all costs. If you're registered with Trafalgar, head to Eastney instead. The Osborne practice is a complete disaster, and their staff should feel thoroughly embarrassed by their abysmal service.

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