MS

Maria S. 2 years ago • From Google

Rating

Bad

Terrible new receptionists ruin barton house experience

I have been a patient at Barton House for many years. The long-standing staff members are consistently helpful and friendly. However, the two new receptionists are discourteous, unwelcoming, and disrespectful, particularly towards older patients. They mumble and fail to communicate clearly and audibly. Their lack of professionalism is evident in their poor manners, often talking with their mouth full and drinking water while addressing patients. I'm certain that if you read other reviews, you'll find I'm not alone in this assessment. These receptionists frequently use their phones at the reception desk, which is utterly disgraceful and undermines the excellent work performed by the nurses and doctors. I cannot understand why they are employed if they show no desire to work, especially when there are many eager individuals who would appreciate such an opportunity.

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