JW

Jon W. 6 years ago • From Google

Rating

Bad

Terrible new system destroys patient care and trust

The medical staff are exceptional. Sadly, the new scheduling approach is deplorable. I've witnessed patients being assigned telephone consultations for mental health concerns, painful growths, and conditions that fundamentally require in-person medical evaluation. How can a phone conversation possibly support someone battling mental health challenges who desperately needs face-to-face professional support and guidance? How can a remote telephone consultation effectively diagnose or assess a physical injury, unexplained mass, or bodily swelling? One might as well commit a crime to guarantee an in-person medical assessment while in police custody. This system will inevitably drive patients to bypass general practice and flood emergency departments, where they'll endure a wait but ultimately receive direct medical attention. If I could award zero stars for this new approach, I absolutely would - which is truly disheartening, as this practice previously maintained a four-star standard of care in my assessment.

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