MI

Mohamed I. 10 months ago • From Google

Rating

Bad

Terrible nhs walk-in centre with zero patient care

Yesterday I contacted 111 and was directed to this walk-in centre since they're unresponsive by phone. However, the nurse (a Filipino male) rudely prevented me from seeing the doctor, despite having an official appointment confirmation and a two-hour extended referral window from the 111 nurse. I explained that as a single father, my child accompanying me could potentially contract my severe COVID flu symptoms if I wasn't treated, but the nurse still refused me entry. Furthermore, their phone lines are consistently unattended when called. If this walk-in centre cannot accept appointments either by phone or in-person, how can urgent patients receive timely medical attention in such a poorly communicative NHS service? When I attempted to report this issue to NHS 111 and verify my referral, they claimed they have no system access to this centre - so how was my appointment originally booked? The entire experience is utterly frustrating and demonstrates an unacceptable level of service, plain and simple.

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