LS

Linda S. 4 years ago • From Google

Rating

Bad

Terrible nurse ruined my entire medical experience

The front desk staff member was incredibly supportive and welcoming, which is why I'm giving any stars at all. Nurse Emma, however, was extremely cold and unprofessional. Her approach was harsh and completely devoid of compassion. She robotically read notes from her screen, suggesting I have mental health issues, which is absolutely false and inappropriate. Her demeanor made me feel vulnerable and defensive, as I felt my character was being unfairly maligned. I am not an aggressive person, contrary to her implied insinuations, and I believe this was a case of her projecting her own biases. Dr. Lee later contacted me to inquire about a physician I had encountered at Sandringham medical center over a decade ago - another disappointing interaction with this practice. I cannot emphasize enough how dismally terrible this has been, and I would strongly advise anyone against seeking care here. Without question, this represents the most appalling medical experience I have ever endured.

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