KK

Kayleigh K. 4 years ago • From Google

Rating

Bad

Terrible nurse service left me frustrated and angry

I contacted the medical office this morning and surprisingly secured a callback for today. However, the Nurse who was supposed to reach out rang once and immediately disconnected, not allowing me sufficient time to pick up the call. She repeated this unprofessional behavior twice!!! No voicemail was left. When I rang back the surgery to clarify if the calls were accidental, I discovered the Nurse had documented that I missed two calls. Now they're claiming they cannot guarantee a return call because their staff member is unwilling to perform her duties correctly and provide patients a fair opportunity to respond. If I do not receive a callback today, I will be filing a substantial complaint about this unacceptable service.

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