AC

Amy C. 2 years ago • From Google

Rating

Bad

Terrible nurse treated me like garbage today

I was left devastated by Nurse Selina Latis this morning after being deceived and verbally mistreated, with the door dramatically shut in my face. Upon arrival, I apologized for being slightly late, explaining I had difficulty locating the clinic due to my Sat Nav directing me incorrectly. The receptionist instructed me to wait, which I did. After 40 minutes, I inquired with the consultant about my appointment status. She mockingly laughed and declared I would not be seen because of my lateness. I emphasized that I had been waiting for over 40 minutes and had traveled for an hour and twenty minutes, but she insisted I wasn't present at 5 and 10 minutes past the hour - a claim I knew to be completely false. When I requested her to verify with reception, she aggressively refused, arguing and ultimately slamming the door, leaving me in floods of tears in the reception area. Upon contacting my doctors to lodge a complaint, I discovered she had maliciously documented in my medical records that I was both rude and 40 minutes late - both statements being absolute fabrications. I am profoundly disturbed that a healthcare professional could behave so unprofessionally and dishonestly. While the receptionist was kind and sincerely apologetic, the nurse's conduct was utterly unacceptable and deeply distressing.

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