KY

Katherine Y. 3 years ago • From Google

Rating

Bad

Terrible office staff destroy patient healthcare experience

I must echo the sentiments shared by many other reviewers: this practice's reception is extremely inefficient, chaotic, and discourteous, making every interaction—scheduling appointments, obtaining forms, seeking answers—an overwhelmingly stressful ordeal. Having previously managed a healthcare office myself, I am genuinely astonished by the level of unprofessionalism and disarray. I say this with complete sincerity: if alternative healthcare providers are accessible to you, seek them out. The standard of care will undoubtedly be superior. Being a patient at this general practice is an incredibly taxing experience. I have personally ended phone conversations and departed the office in tears due to the communication's sheer frustration. It is unquestionably detrimental to one's mental well-being. Navigating health concerns is inherently stressful and unpredictable, and patients should never have to contend with administrative disorganization or experience delays in receiving essential medical care. I make this statement not only as a human rights advocate but also as a former healthcare professional with firsthand understanding of proper practice management.

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