The Jenner Practice
Sian D. 3 years ago • From Google
Bad
Terrible online booking and patient support
I've been registered with this medical practice for over 4 years and have witnessed a steady decline in service quality, to the extent that I'm questioning its legitimacy as a general practice. Attempting to use the online consultation feature on the website results in being redirected to the homepage. The Appointments section leads to a page that provides absolutely no clarity on how to schedule a consultation. When trying to contact the surgery by phone, an automated message immediately informs you that no appointments are available, followed by an abrupt call disconnection. It's entirely understandable why other NHS services and emergency departments are overwhelmed when patients cannot even communicate with their GP practice, let alone see a doctor. Over recent years, the only service this practice has consistently delivered is COVID vaccinations - likely motivated by substantial government financial incentives. Any semblance of genuine patient care has completely disappeared. Instead of wasting time crafting insincere responses to numerous negative Google reviews, they could redirect those resources to actually addressing patient concerns. I strongly recommend avoiding this practice and any other practices associated with Lewisham Modality, as they demonstrate a complete absence of patient care commitment.
I consider myself fortunate to have my family registered with this medical center. Every member of the team - from the front desk staff to the midwives and doctors - has been outstanding in their..
The Jenner Practice
Robert S.
Dr. Thompson and his team provide top-notch dental care with exceptional skill and friendliness. The practice runs smoothly, and the staff goes above and beyond to ensure patient comfort and..
The Jenner Practice
Demi C.
I couldn't ask for a more exceptional medical practice. Dr Etok demonstrates incredible compassion and expertise in her work. The reception staff have consistently been friendly and supportive ever..
The Jenner Practice
Sarah A.
The clinician I saw was absolutely wonderful, and I really appreciated their approach. It can sometimes feel daunting discussing certain health matters, but they made me feel completely at ease...
The Jenner Practice
Sarah S.
I am very satisfied with this practice. The online submission system functions effectively, and responses to submissions are typically received the same day. The remote consultations I have..
The Jenner Practice
Iris O.
My recent experience at the practice has been excellent. The clinician I saw was approachable and communicative, and I felt genuinely heard throughout the appointment. They responded promptly to my..
The Jenner Practice
Luke
Unfortunately, it seems that my negative review for this practice is being blocked. If possible, I would recommend choosing a different one.
The Jenner Practice
Maxaros987 M.
I reached out to schedule appointments at 8:00 AM and was told doctors would contact me between 9:00 and 9:30. However, no calls came through. I ended up wasting an hour and a half waiting around..
The Jenner Practice
Iris P.
I've held off on writing a review, initially giving the practice some leeway considering the challenges posed by the pandemic. However, after being a patient at the Jenner Practice for several..
The Jenner Practice
G O
I am concerned. Just after reporting serious breaches of duty of care to the relevant authorities, I have noticed a bizarre and unusual surge in positive reviews in recent months, which differs..
The Jenner Practice
Geraldine M.
This is absolutely the most exceptional practice I've encountered. The actors and staff are phenomenal. They've consistently exceeded my expectations without fail. 10 stars out of 5. I previously..
The Jenner Practice
Matthew A.
I would award zero stars if possible. Upon registering at the Jenner practice in February 2020, I was instructed to wait in the reception area. After nearly three-quarters of an hour, I was informed..
The Jenner Practice
B U.
I was summoned for a scheduled visit. Instructed to arrive at 11 o'clock. Double-checked my appointment at the reception counter at 10:55. Had my blood pressure measured, then remained seated for 40..
The Jenner Practice
A J.
After waiting in line for almost a quarter of an hour, I finally reached a receptionist to discuss the "mygp" app and question why I was linked to "The Jenner" when it's not even my registered..
The Jenner Practice
Dee C.
I had my initial diabetic consultation with Nurse Kate at The Jenner Practice today. I truly hope more healthcare professionals could match her standard of care. Her communication is exceptional,..
The Jenner Practice
Pascale S.
The digital platform is utterly useless. Have we lost the ability to interact with actual people? Where's the human touch? The process of obtaining a recurring medication prescription seems..
The Jenner Practice
SM S.
Among all the medical practices I've been associated with, this one stands out as the least pleasant. There's a receptionist at this surgery who I can only characterize as demonic incarnate. I..
The Jenner Practice
Rhiannon D.
The personnel here, both administrative and medical, are incredibly welcoming and quick to address any concerns. They consistently demonstrate excellent communication and attentiveness.
The Jenner Practice
Bea H.
Got our second coronavirus immunization recently, and the experience was top-notch. Everything was perfectly coordinated and ran smoothly.
The Jenner Practice
Kumar K.
The front desk staff consistently demonstrate exceptional politeness, professionalism, and a willingness to assist, whether communicating via telephone or in person. My medical care was provided by..
The Jenner Practice
Helen W.