SD

Sian D. 3 years ago • From Google

Rating

Bad

Terrible online booking and patient support

I've been registered with this medical practice for over 4 years and have witnessed a steady decline in service quality, to the extent that I'm questioning its legitimacy as a general practice. Attempting to use the online consultation feature on the website results in being redirected to the homepage. The Appointments section leads to a page that provides absolutely no clarity on how to schedule a consultation. When trying to contact the surgery by phone, an automated message immediately informs you that no appointments are available, followed by an abrupt call disconnection. It's entirely understandable why other NHS services and emergency departments are overwhelmed when patients cannot even communicate with their GP practice, let alone see a doctor. Over recent years, the only service this practice has consistently delivered is COVID vaccinations - likely motivated by substantial government financial incentives. Any semblance of genuine patient care has completely disappeared. Instead of wasting time crafting insincere responses to numerous negative Google reviews, they could redirect those resources to actually addressing patient concerns. I strongly recommend avoiding this practice and any other practices associated with Lewisham Modality, as they demonstrate a complete absence of patient care commitment.

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