LB

Louise B. 3 years ago • From Google

Rating

Bad

Terrible online booking system frustrates patient

Since the pandemic began, this medical practice has become completely ineffective. You can't simply call to schedule an appointment; instead, you're forced to use their terrible online booking system, which is totally inadequate. They appear clueless about their staff schedules and working hours, which is utterly unacceptable. I'm definitely going to start searching for a different practice immediately.

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience during that period and understand the frustration caused when accessing appointments and navigating changes to practice systems during the pandemic. Like many GP practices at the time, we had to make significant operational changes to manage patient demand and maintain safe services. We appreciate that these changes were challenging for some patients, and we regret that your experience did not meet expectations. Since your review was posted, we have continued working to improve appointment access, communication, and our online and telephone systems to better support our patients. Thank you for taking the time to share your comments.

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