AJ

Andrew J. 7 years ago • From Google

Rating

Bad

Terrible parking and unhelpful staff at medical center

Absolutely zero patient parking is available at this facility. No clear signage indicates staff-only zones. While helping my elderly, disabled grandmother visit her doctor, the parking attendant issued me a citation. They didn't even place a ticket on the windshield, so I was completely unaware until receiving a demand for a full £78 penalty two months later. This feels like an outright scheme to maximize fine revenue. When I questioned the staff about this, they dismissively told me I shouldn't have parked there. Furthermore, the staff demonstrated remarkable incompetence. Despite documented evidence that my grandmother's medication had already been reviewed, they refused to renew her prescription without an additional consultation. I spent half an hour futilely trying to make the receptionist comprehend this. I was forced to take her out in miserable, cold, rainy weather to an appointment that even the doctor acknowledged was unnecessary, since she had already undergone her review. As a result, I've composed a formal complaint letter to the NHS board.

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