TS

Tina S. 3 years ago • From Google

Rating

Bad

Terrible patient access app with rude staff

If I could give zero stars, I absolutely would! My mother has been attempting to set up the Patient Access app for weeks now. The reception staff have been so disrespectful and unhelpful that they should be thoroughly embarrassed. From multiple reviews, it appears this poor treatment is their standard practice. I've tried to schedule a conversation with the Practice Manager, but I'm consistently blocked from doing so!!!! Isn't it ironic that there are signs in the medical center warning patients against abuse and rudeness, yet the staff don't seem to apply the same standards to themselves? Having worked in customer service, I know with absolute certainty that any business treating clients this poorly would quickly lose both customers and employees. The situation seems to be deteriorating rather than improving... and the declining star rating tells the whole story. It's dropped from 2.8 to 2.3, clearly showing a consistent downward trajectory!!!!!

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