MG

Mariama G. one year ago • From Google

Rating

Bad

Terrible patient care at trinity medical centre

I'm deeply frustrated with Trinity medical centre. I experienced adverse reactions to my medication, attempted to schedule an appointment, yet received no text confirming the details. Today, I got a missed call from the surgery, and upon calling back, was informed it was the doctor who tried reaching me and that I needed to book another appointment, all while I'm enduring these side effects - clearly demonstrating their lack of patient care. Having been with this practice for many years, I must say the service has significantly deteriorated over the past two years. When you call, you're placed 18th in the queue, and even after waiting, the staff seem disinterested in sending a simple text about appointment times. The Government constantly discusses missed doctor appointments, but how can patients possibly attend when they're not even informed of the scheduled time?

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