Priory Medical Group
Persa M. 4 years ago • From Google
Poor
Terrible patient experience with unhelpful and rude staff
Attempted to register as a new patient with my elderly mother. The initial receptionist showed minimal interest in explaining procedures and seemed eager to dismiss us, displaying poor customer service. A subsequent staff member was more accommodating. Returned a second time after receiving a text about urgent medication. The pharmacist didn't have the prescription, as the original sender hadn't completed the process, and directed us back to the GP. Encountered the same initial receptionist who was abrasive and demanded blood tests, despite my earlier extensive explanation that these were completed just three weeks prior to our move. Wasted 50 minutes on a phone call, only to have my mother asked again to undergo blood work in the afternoon. When she struggled to understand the request, I attempted to clarify from a distance, competing with another admin's loud phone conversation. To my surprise, the receptionist rudely snapped, "Do not shout at me," despite my measured tone, and showed no interest in listening or helping. As an NHS doctor myself, committed to quality care and staff friendliness, especially for new patients needing guidance, I found this treatment unacceptable. This is the first time I'm seriously considering changing our GP.
I've struggled with elevated blood pressure throughout my entire adulthood, and no prior medical practice had successfully identified the underlying issue. The professionals at Priory MG carefully..
Priory Medical Group
Jon S.
PMG's scheduling process is an absolute nightmare! I had previously decided to abandon them, and now I'm even more frustrated. I've been attempting to call since Monday morning, repeatedly getting..
Priory Medical Group
Austin J.
My sick child was neglected during the holiday season, remaining unwell without proper attention even two days later. To make matters worse, they've now canceled a scheduled home visit for a..
Priory Medical Group
Hannah B.
The medical staff have been satisfactory during my tenure, but ever since their contact information was modified, securing an appointment has become a nightmarish ordeal. The wait times seem..
Priory Medical Group
Steph C.
Steer clear of this medical practice! I went through the online appointment booking process, only to receive a message stating they'd respond within 14 days. Four weeks have passed, and I still..
Priory Medical Group
Adele B.
Professional, spotless medical facility with excellent standards of hygiene and care.
Priory Medical Group
Patrick T.
I caught the segment on Look North and I'm utterly appalled by the approach. Individuals reach out sharing genuine psychological struggles, yet the focus seems to be on whether they used..
Priory Medical Group
mattie b.
Despite limited personnel, the staff are giving their absolute maximum effort. It's crucial for people to become more informed and show empathy, or we risk deterring potential medical professionals..
Priory Medical Group
Andy N.
Absolutely outstanding service. Each interaction has been remarkable. They offer convenient scheduling and the ability to secure earlier time slots at their affiliated clinics. I'm genuinely puzzled..
Priory Medical Group
Lee H.
I've been receiving care at Priory for close to three decades, and the quality of service has markedly declined lately. While the physicians themselves are quite supportive and professional,..
Priory Medical Group
S B.
If you don't communicate in the exact manner they expect, you'll be labeled as abusive and aggressive. They fabricate stories and protect each other. Their comprehension of Neurodiversity and legal..
Priory Medical Group
Teddy C.
The service here consistently meets expectations. The reception team demonstrates remarkable patience and professionalism. They often absorb frustration when other staff members make mistakes or..
Priory Medical Group
Lloyd F.
After nearly two decades with Priory medical group in York, their quality has plummeted dramatically over the past five years!!! I previously posted a review that apparently struck a sensitive spot,..
Priory Medical Group
Andrew P.
I visited the pharmacy to collect my prescription, only to find it abruptly closed for two hours with zero prior notice online or elsewhere. A staff member simply stated it was closed, offering no..
Priory Medical Group
Michael H.
The front desk staff continue to be frustratingly unaccommodating, but the physicians themselves are compassionate and supportive in their approach to patient care.
Priory Medical Group
Kyle K.
Absolute rock bottom rating if the platform allowed it. I'm completely cutting off all communication and want nothing to do with this business.
Priory Medical Group
Abi S.
Unhelpful staff at reception make for a frustrating experience. If you're dealing with a significant health concern, be prepared for extremely long wait times of around 30 days before getting any..
Priory Medical Group
Anne A.
I stopped by the Heworth medical center regarding a prescription issue. The young receptionist was friendly but unable to adequately address my concerns. Another staff member, seemingly more senior,..
Priory Medical Group
Aisha S.
Communication with this service has been consistently frustrating since my arrival. Attempting to schedule appointments has been a futile exercise, with phone calls rarely being answered. Today,..
Priory Medical Group
paul h.
Front desk staff at this medical office are absolutely terrible! They make patients feel completely worthless and disrespected.
Priory Medical Group
Robert W.