West Quay Medical Centre

If I could give zero stars I also would. The experience I have had today with this surgery is absolutely repulsive. If I were a frequent caller or someone repeatedly seeking medical attention for..

Once more, West Quay Medical Centre has proven to be exceptional. I interacted with a receptionist (whose name I unfortunately didn't catch) who provided incredible support during a challenging..

I'm reluctantly awarding one star solely because when I actually secure an appointment, the Doctor is typically exceptional. However, I've been attempting to book since December, using two phones..

I want to express my sincere gratitude to Leena, the practice Pharmacist, who has been incredibly professional and understanding as I adjust to my new medication. Her support has significantly..

The staff at the reception and nursing station were incredibly supportive during our visit today. They demonstrated remarkable patience, empathy, and a commitment to providing clear, detailed..

As a dedicated NHS professional committed to patient care and compassionate service, I encountered a frustrating experience today while seeking an appointment for my son with additional needs. When..

I stopped by the medical office earlier today with some questions for the front desk team and a scheduled consultation with Dr Lewis. The reception personnel were incredibly supportive and..

Swift response with same-day physician appointment - truly outstanding

The front desk staff member I interacted with today at 10:05 AM on January 7th was completely devoid of human compassion, functioning more like an automated machine. The conversation was utterly..

Completely unacceptable medical practice, I've never encountered such a disastrously handled healthcare facility before. Their telephone scheduling is entirely automated starting at 8:15am, and when..

I consulted with my GP about a new painkiller, and after confirming its effectiveness, he added it to my repeat prescription list. When I ran out this week and attempted to reorder, I discovered the..

Regrettably, I find myself profoundly disappointed on this occasion. As someone who has undergone complete thyroid removal due to thyroid cancer, I depend entirely on lifelong medication to survive...

West Quay's service has been consistently abysmal. Their phone lines are completely unresponsive, with wait times exceeding an hour for a callback, and they flatly declined to complete medical..

Outstanding psychological support services. Meticulously coordinated, empathetic mental health practitioners delivering truly exceptional healthcare within this NHS department.

Absolutely terrible service today. I arrived to pick up a medical certificate only to discover they were closed for 'training' - with zero prior notification during my morning call. Claire, the..

The consultation with Carl provided valuable insights. Additionally, his proactive scheduling of a follow-up meeting eliminated the hassle of repeatedly attempting to secure a morning phone slot.

You might perish waiting for a response before being informed that no appointments are available. Absolutely abysmal customer service.

Every interaction boils down to conversing with an automated system that inevitably disconnects without resolution. The mobile application is utterly useless, offering zero capability to book..

Unquestionably the most abysmal medical practice I've ever experienced. The receptionist behaves with an inflated sense of self-importance, and at least two physicians demonstrate complete..

From my experience, everything runs smoothly without any significant issues. The employees consistently demonstrate a genuine commitment to ensuring customer satisfaction.