The Village Medical Centre
Miriam D. 2 years ago • From Google
Bad
Terrible Phone Call with Unhelpful Receptionist
I reached out on 22/03 to schedule an appointment and was thoroughly dismayed by the reception from the staff member who answered. She was absolutely terrible! It seemed that because I didn't provide her with extensive details about my appointment request, she put me on hold twice without any apology for the wait. Her attitude clearly suggested she had no interest in helping me book an appointment. She came across as incredibly unpleasant. Is this now the standard for receptionists - that they get to arbitrarily decide whether patients receive care? I was offered an appointment at the end of April, which is ridiculous! When I called back to request the practice manager's name, I was met with more hostility and questioned about my motives. Really? My friend was present during the call and was equally shocked by her unprofessional behavior. This level of service is completely unacceptable.
The front desk staff was incredibly courteous and friendly, and the physician followed through by returning my call exactly as they said they would
The Village Medical Centre
Siddhartha T.
Zero Stars. Complete time-sucks. They insist on in-person meetings despite offering phone consultations, clearly just to showcase their paperwork. (It's a business model) Endless waiting for..
The Village Medical Centre
Love L.
Streamlined, welcoming, courteous, and genuinely supportive. This medical practice stands out as the top choice in the region. I've genuinely experienced exceptional care since joining. The..
The Village Medical Centre
Julie S.
I was impressed by the swift attention my father received at the emergency department without a prior booking. The on-call physician conducted a comprehensive assessment and promptly organized his..
The Village Medical Centre
Joyson D.
Quick service and welcoming personnel.
The Village Medical Centre
Roshtha S.
Absolute farce! Securing a medical consultation is practically impossible. You could be on the brink of death, and the practice wouldn't bat an eye! I rarely interact with this surgery and make..
The Village Medical Centre
laureta b.
I visited the medical practice for my child and encountered a male physician, whose name escapes me but who wore glasses. Despite offering assistance, his demeanor appeared disinterested, with a..
The Village Medical Centre
Azmiya T.
I've been associated with this medical practice for an extended period, and while it was once exceptional, the quality has significantly deteriorated in recent years. The receptionist staff, in..
The Village Medical Centre
Kerri J.
The front desk staff at this medical practice are incredibly discourteous and condescending. It's baffling how they continue to be employed given their abysmal attitude towards patients. Securing an..
The Village Medical Centre
Mohammadhammad H.
Unhelpful front desk staff with zero comprehension, completely dismissive of my concerns, and unwilling to engage or address the problem - they simply hung up without any attempt to assist or..
The Village Medical Centre
Mariusz R.
Undoubtedly the most incompetent general practitioner in Slough, where booking an appointment seems impossible despite contributing taxes and national insurance. Is this the standard of a developing..
The Village Medical Centre
Manny K.
Getting an appointment here is an absolute nightmare. The service is incredibly frustrating. Even with a sensitive personal matter, the reception team makes it nearly impossible to connect with the..
The Village Medical Centre
As A.
Absolutely terrible personnel and customer service. Zero medical care provided whatsoever.
The Village Medical Centre
Karen A.
The staff here are friendly, and the nurse is particularly kind and compassionate.
The Village Medical Centre
Miriam D.
I reached out on 22/03 to schedule an appointment and was thoroughly dismayed by the reception from the staff member who answered. She was absolutely terrible! It seemed that because I didn't..
The Village Medical Centre
Alin C.
I've been a regular patient for cardiac evaluations, but during my latest consultation, the physician attributed my episodes of lightheadedness, loss of consciousness, and chest discomfort to..
The Village Medical Centre
Babar T.
Absolutely the most terrible surgical experience imaginable. The front desk personnel are incredibly discourteous and completely lack any semblance of helpfulness. Scheduling an appointment is an..
The Village Medical Centre
Peter S.
Dr. Rehman impressed me with her extensive knowledge and wonderful demeanor - I'd give her top marks for her approach. The three receptionists were equally welcoming and supportive. Throughout my..
The Village Medical Centre
Linda M.
The front desk personnel display an extremely discourteous and unwelcoming demeanor.
The Village Medical Centre
Anita J.
Our recent encounter with the medical practice was deeply distressing. When my son was suffering from a high fever and cough, the receptionist immediately declared "it's covid and spreading rapidly"..
The Village Medical Centre
Anakin S.