The Village Medical Centre
MD
Miriam D. 2 years ago • From Google
Bad
I reached out on 22/03 to schedule an appointment and was thoroughly dismayed by the reception from the staff member who answered. She was absolutely terrible! It seemed that because I didn't provide her with extensive details about my appointment request, she put me on hold twice without any apology for the wait. Her attitude clearly suggested she had no interest in helping me book an appointment. She came across as incredibly unpleasant. Is this now the standard for receptionists - that they get to arbitrarily decide whether patients receive care? I was offered an appointment at the end of April, which is ridiculous! When I called back to request the practice manager's name, I was met with more hostility and questioned about my motives. Really? My friend was present during the call and was equally shocked by her unprofessional behavior. This level of service is completely unacceptable.
Mohammadhammad H.