SF

Sarosh F. one year ago • From Google

Rating

Bad

Terrible Phone Consultations Drove Me Crazy

I scheduled approximately three appointments with them, exclusively during critical health situations (as an international student). While they provide appointments, obtaining a face-to-face consultation requires enduring extremely long wait times. Telephone consultations were consistently problematic, with doctors perpetually mismanaging their schedules. They would invariably fail to call at the agreed time, and when I attempted to follow up, I was instructed to reschedule. On one particularly frustrating occasion, the doctor cancelled the appointment without any prior communication or notification. I waited the entire day for a call, and upon contacting reception, discovered the doctor had abruptly departed "for a meeting" - how unprofessional and heartless can this system be????? Overwhelmed with emotion, I confronted the receptionist about their appalling service, only to be met with a cold, dismissive response suggesting I rebook. Their communication was completely nonexistent! COMPLETELY ABSENT! Avoid this medical practice at all costs.

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