Somerford Grove Practice

Terrible customer service :( they handle patients aggressively, especially the thin female staff member, who seems hostile and intimidating

Attempting to schedule a consultation via telephone is an incredibly frustrating experience. The wait time to have someone answer the call exceeds an hour, and once connected, they merely offer a..

I'm awarding a perfect score due to the exceptional care provided by nurses Julie and Laura. Their compassion and dedication are truly remarkable, and I'm deeply thankful for their uplifting..

I've been a patient at this clinic for barely three weeks, and they've already cancelled two of my scheduled appointments. One cancellation came just 60 minutes before I was supposed to be there...

Highly compassionate medical professionals who demonstrate exceptional understanding and encouragement.

Firstly, I want to highlight the exceptional medical care I've received here, with doctors and nurses who have been incredibly polite, professional, and supportive, providing excellent follow-up..

I've been trying to schedule an appointment for three weeks now, and every time I call, the phone just rings without anyone picking up.

The front desk employees display an appalling lack of professionalism, showing zero tolerance or courtesy. It's fundamentally their job to provide excellent customer support, yet they consistently..

The front desk staff display an appalling level of discourtesy, both during phone interactions and face-to-face encounters. However, the medical professionals—nurses and doctors—are wonderfully..

The reception staff demonstrate an appalling lack of professionalism and courtesy. The Practice Manager appears completely indifferent to both public perception and addressing the ongoing misconduct..

A heartfelt appreciation goes out to the receptionist NATHALIE. Her exceptional customer service is truly remarkable - she consistently demonstrates patience, takes the time to thoroughly explain..

Encountered an unpleasant front desk staff member, though the nursing care was exceptional

The staff at the front desk consistently provide exceptional service, and I frequently secure immediate consultations. Even during technical difficulties with their systems, I can rely on them to..

A top-tier general practice clinic, with welcoming and supportive front desk staff. The nursing team creates a comfortable atmosphere, and the self-service check-in system eliminates the hassle of..

Disastrous Medical Practice. I switched to this general practice because of its proximity and reached out to request access to hospital records from 2010 for an upcoming specialist consultation...

The medical staff are excellent, but the front desk personnel leave much to be desired. They come across as dismissive, talking down to patients, and frequently display an unpleasant attitude.

Sharing my personal encounter with this medical practice, based on my experience with one of their general practitioners. The reception staff was incredibly welcoming and accommodating. Scheduling..

Incredible medical staff at this facility! The Patient Access application is fantastic, allowing seamless appointment scheduling. The touch screen check-in system eliminates the need to wait in line..

Total waste of time and space. Absolutely nothing redeeming about this location.

Exceptional employees who truly contribute to the local neighborhood's spirit and well-being.