Blackfriars Medical Practice
RC
Raquel C. one year ago • From Google
Bad
Impossible to reach over the phone. I've been attempting to call all morning for some test results, but each time I'm placed in a queue where I'm first in line, yet after 15 minutes, no one has picked up. This has occurred more than three times today, meaning I've been waiting in a single-person queue for approximately 1 hour. There's no indication on Google Maps or their website that they're closed today, so I'm uncertain why I can't reach them. I've included a screenshot of today's calls (8), with none being answered. EDIT: The results line remains non-functional a month later. I called today to obtain new results and was informed it has been malfunctioning for some time. There's no notification about this anywhere on the practice's website or platform. EDIT 2: The practice claims all phone lines are operational, which is false. The test results line consistently plays an automated message stating it's closed and only open from 10am (this message plays throughout the day, even after 10am). I've never successfully connected to the medical secretary line. Additionally, a staff member acknowledged that not all lines function and they need to eliminate some options. I was advised to always press 1 for appointments as that line supposedly works. I previously emailed them when the line was down and received no response.
Gavin O.