Kelvedon & Feering Health Centre
Jan L. 6 years ago • From Google
Bad
Terrible phone service at medical surgery ruins patient experience
I am deeply disappointed with the current state of our medical practice. It's unbelievable that I can no longer reach anyone by phone when I need assistance. On Thursday, October 31st, I began attempting to contact the office about a prescription, and I finally got through on Monday, November 4th, after waiting nearly an hour until 2:15 pm. I desperately want our previous excellent service restored. While I recognize the practice may be busy, surely responding to phone calls is a fundamental expectation. Each time I tried to connect, I was left waiting 20 to 30 minutes before giving up in frustration.
I've been experiencing top-notch and truly outstanding medical attention throughout the recent period.
Kelvedon & Feering Health Centre
Christine O.
No sense of responsibility, if you raise a concern they will dismiss it claiming they're "unable to cope", demonstrating a complete lack of understanding when addressing sensitive issues. The..
Kelvedon & Feering Health Centre
Suzan G.
This service is absolutely terrible - I wish I could rate it even lower than the minimum possible score. Steer clear at all costs.
Kelvedon & Feering Health Centre
sumith t.
Absolutely terrible service in the UK, with staff displaying extremely unprofessional behavior, particularly at the reception desk. I strongly advise avoiding this establishment if you have any..
Kelvedon & Feering Health Centre
Carol b.
Repeatedly frustrated by the inability to secure a time slot, despite following the receptionist's guidance to call precisely at 8 AM. Spent 20 minutes dialing repeatedly between 8:00 and 8:20, only..
Kelvedon & Feering Health Centre
jessica w.
These medical professionals are absolutely terrible. The front desk staff are incredibly unhelpful. I strongly recommend avoiding this practice entirely. When I arrived for my scheduled visit, I was..
Kelvedon & Feering Health Centre
Awanat A.
Utterly appalled by their unprofessional conduct. I'm definitely never returning to this establishment 😡😡
Kelvedon & Feering Health Centre
Kaitlin G.
Denied care for my critically ill infant of three months! Dismissively instructed me to seek treatment at Colchester hospital, displaying zero compassion or professional courtesy.
Kelvedon & Feering Health Centre
Jan L.
I am deeply disappointed with the current state of our medical practice. It's unbelievable that I can no longer reach anyone by phone when I need assistance. On Thursday, October 31st, I began..
Kelvedon & Feering Health Centre
Frances N.
I was dismissed without an urgent consultation and advised to call 111, which ultimately resulted in my hospitalization for severe pneumonia. The staff's lack of compassion is so extreme that it's..
Kelvedon & Feering Health Centre
Emily J.
I'm incredibly frustrated with the current situation regarding my mother's monthly medication. She's been without her necessary prescription for several days now. After a prolonged delay, she..
Kelvedon & Feering Health Centre
Martyn K.
Impossible to reach anyone by phone for more than seven days, and when I finally do connect, there are zero available appointment slots. I've been suffering from an ear infection for weeks, and this..
Kelvedon & Feering Health Centre
Jan S.
I'd give zero rating to the Operations Manager based on my recent encounter. While the doctors and nursing staff might be competent, their accessibility was completely obstructed. I was consistently..
Kelvedon & Feering Health Centre
Silvertrimhill S.
Completely useless service. Virtually unreachable. They claim "just call at 8:00" which I do, only to be met with an endless waiting line and then unceremoniously disconnected for spending too much..
Kelvedon & Feering Health Centre
Vingerhoets F.
I've been a patient at this medical facility for nearly a decade and a half, and the entire team is truly exceptional, with Gemma standing out as particularly outstanding 👏
Kelvedon & Feering Health Centre
Sarah G.
I'm puzzled by the negative feedback circulating. Despite initially facing a challenging scenario with childcare preventing my hospital visit, the staff were incredibly supportive. The receptionist..
Kelvedon & Feering Health Centre
mary m.
I contacted the medical practice first thing in the morning and, after a brief wait, secured a same-day consultation. The physician was exceptionally competent and focused during the examination. I..
Kelvedon & Feering Health Centre
Michelle H.
If I could award zero rating, I absolutely would!! Shockingly substandard patient treatment. Amanda at reception demonstrated complete lack of professionalism, displaying rudeness and zero..
Kelvedon & Feering Health Centre
Lisa J.
Ever since the practices combined, securing an appointment has become incredibly challenging. On Monday, I encountered a perpetually busy phone line and dialed over 60 times before finally getting..
Kelvedon & Feering Health Centre
CRISTINA P.
Absolutely dreadful healthcare setup: attempting to secure a doctor's appointment feels like an endless ordeal. The system forces you to repeatedly call at specific times—8am or 1pm—and if slots are..
Kelvedon & Feering Health Centre
Pam E.