JL

Jan L. 6 years ago • From Google

Rating

Bad

Terrible phone service at medical surgery ruins patient experience

I am deeply disappointed with the current state of our medical practice. It's unbelievable that I can no longer reach anyone by phone when I need assistance. On Thursday, October 31st, I began attempting to contact the office about a prescription, and I finally got through on Monday, November 4th, after waiting nearly an hour until 2:15 pm. I desperately want our previous excellent service restored. While I recognize the practice may be busy, surely responding to phone calls is a fundamental expectation. Each time I tried to connect, I was left waiting 20 to 30 minutes before giving up in frustration.

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