Pinfold Medical Practice
JS
James S. 3 years ago • From Google
Bad
I endured a 20-minute hold just to inquire about a prescription that should have been on my repeat list but wasn't. The phone receptionist claimed, in her "14 years of experience," that this situation had never occurred before (a statement later contradicted by the practice manager) and insisted I should have received an automated message. When I tried to point out that no such message had been sent, she became increasingly hostile and ultimately terminated the call. In contrast, my in-person interaction to address both the prescription issue and my complaint was met with exceptional service - the staff were compassionate, professional, and genuinely helpful. It seems these negative experiences might stem from a single problematic employee who, despite her lengthy tenure, has failed to grasp that customer service involves more than just speaking with a polished accent, but also requires genuine respect and courtesy. I sincerely hope the practice will take steps to address their staffing concerns and ensure such unprofessional behavior is not repeated.
Grady L.