Mere Lane Group Practice

The medical staff here are excellent, and I've had no issues with the physicians themselves, which is why I'm giving a 3-star rating. Despite their quality care, the front desk and communication are..

My telehealth consultation with Dr. Mason was excellent. She was incredibly kind and provided great assistance during our call.

This medical facility is deteriorating rapidly. The hospital advised me to urgently consult my general practitioner. Since Dr. Godfrey and Riaz left, the service has become completely inadequate...

Getting a hold of a live representative here is about as likely as having a direct conversation with the Almighty.

The reception staff were incredibly unprofessional and unhelpful. Their attitude was dismissive and discourteous when addressing my inquiries and concerns, despite clear errors on their part. They..

The reception staff are incredibly reluctant to schedule any appointments, and you're fortunate if they're feeling generous enough to book you in. Their demeanor is hostile and has essentially..

Every time I use this service, I'm promptly taken care of. When I schedule an online consultation, the doctor always responds swiftly and addresses my concerns effectively. Today, I was particularly..

I felt compelled to highlight the exceptional qualities of Rebecca Masih, a nurse at this practice who truly stands out. Her approach goes beyond mere medical assistance; she provides comprehensive..

All our front desk staff are occupied, and you're stuck Waiting in line for more than an hour - what a ridiculous situation

Incredibly disappointing service from both staff and physicians. When I reached out previously, a male doctor summoned me with a condescending attitude, requesting I arrive within 10 minutes,..

The front desk staff are incredibly discourteous. Both women have such an unpleasant demeanor and seem to regard visitors with unwarranted condescension, acting as if they're performing some..

In my view, this so-called "Medical Practice" should be stripped of its designation due to their complete lack of compassion towards patients across every aspect of care. Getting an appointment with..

The staff's customer service was extremely unhelpful, and they showed a complete lack of communication skills or willingness to engage.

The phlebotomist is wonderful and skilled at drawing blood. However, scheduling an appointment for these tests is incredibly frustrating, with wait times stretching to several weeks.

I attended the medical clinic today for a diabetes consultation on behalf of my mother. The practice nurse, Rebecca Mashi, was exceptionally helpful and communicative while discussing my mum's..

Medical staff consistently dodge in-person consultations. Reception staff exclusively schedule phone consultations. In my case, experiencing back pain resulted in a telephone discussion,..

Terrible personnel and an unacceptable level of customer support

I was curtly informed yesterday that to secure an appointment before mid-July, I needed to call precisely at 8 am. Since then, I've been persistently trying to reach them for 45 minutes straight,..

Absolutely terrible customer service experience. The front desk staff are incredibly unpleasant and seem completely disinterested in being helpful.

The front desk staff demonstrated a lack of professionalism and courtesy during our phone interaction, which detracted from the overall experience. A more considerate and polite approach would..