TT

Taylor T. 2 years ago • From Google

Rating

Average

Terrible phone service ruins great medical practice

The healthcare team at this facility truly excel, unlike the reception personnel handling incoming calls. During my interaction, I was constantly interrupted and unable to articulate my concerns, with the staff member failing to comprehend my issue due to her lack of attentive listening. The Dr IQ service fails to meet its advertised standards: their website clearly states consultations submitted before 3pm Monday to Friday will receive same-day responses. However, I was informed I would receive a reply at their convenience, with no acknowledgment of the misleading information. The representative repeatedly restated her position and spoke to me in a condescending manner, making me feel completely disregarded.

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