The Pump House Surgery

The repeat prescription procedure is absolutely frustrating. As a patient requiring ongoing medication, my initial experience was challenging - after submitting the online form, I encountered..

Absolutely appalling customer support, with the phone representative acting like she's some medical expert. We attempted to call early in the morning at 8:30, but the line was constantly busy until..

This medical practice stands out as the top choice in the region. Scheduling appointments is always seamless, with their convenient online prebooking system for routine matters. I'm perfectly..

Whenever I reach out via phone, I'm invariably greeted by a receptionist who appears disinterested, clearly unhappy in their role, and visibly reluctant to provide even basic assistance. At the..

Absolute rock bottom experience. I'd rate this service even lower than the minimum possible rating if I could. Completely unacceptable.

absolute nightmare of a medical visit! been battling illness for weeks, and when I finally secured an appointment, the physicians rushed me through like I was just another number, offering zero..

Once a top-notch medical procedure, now barely deserving of a single star - particularly their medication distribution center is a disappointment.

Scheduling appointments has consistently been smooth. However, the dispensary's service is incredibly sluggish, so if you're picking up medication, be prepared for a lengthy wait time.

Placed an online order for my prescription on Monday, which showed as ready. Went to pick it up Wednesday, only to be told it would definitely be available by Friday. I specifically asked if they..

Decent customer support, but getting in touch is incredibly frustrating. I've attempted to reach them by phone 154 times with zero success.

I'm deeply disheartened by the callous and insensitive treatment I encountered. It's distressing that individuals in their most fragile state are made to feel like suspects simply for seeking..

Absolutely terrible healthcare experience. Medical staff consistently delay appointments. Getting an appointment with the same physician is a challenge, and they appear negligent in reviewing..

After recently relocating to this rural community, I've discovered the local medical practice to be exceptionally supportive and accommodating.

This establishment is a complete farce, perfect for witnessing a group of incompetent individuals collaborating in total disarray. It's reminiscent of those dysfunctional restaurants featured on..

Alright, I've had time to process this... After careful consideration, here's my honest account. I was a long-standing patient at this practice with no previous issues until encountering the current..

OUTSTANDING CARE. Incredibly supportive front desk team, Consistently see the same physician who demonstrates genuine compassion.

Repeatedly attempted to schedule a morning consultation, but the phone lines remain constantly busy until 9:30 AM, with no available slots afterward 👎🏻

I received both of my COVID-19 vaccine doses at this location, and the personnel were exceptionally professional and considerate during each visit. Their service was outstanding, and I cannot praise..

These medical professionals are truly exceptional. The entire team provides outstanding, compassionate care and support that goes above and beyond expectations.

8-week wait unless you declare it urgent. Fingers crossed this delay doesn't lead to complications that might come back to bite me later...