Moss Grove Surgery

The website is completely ineffective, and even if you somehow succeed in reaching someone by phone, the front desk staff provide inaccurate details that are of no help whatsoever.

During the past five months, I've visited the medical facility every other day to have my leg wound treated, and Nina has provided me with truly exceptional care throughout my entire treatment..

My initial visit as a new patient was absolutely exceptional. The receptionist, Anna, was incredibly welcoming, well-informed, and proactively addressed potential inquiries I hadn't even considered,..

Completely appalled by this medical practice - I'd rate it zero if possible. My son has become severely unwell due to a prescribed medication from their office, and he's unable to secure either an..

The medical team at this facility consistently impresses us with their exceptional service. The staff, physicians, and nursing personnel go out of their way to accommodate patients and ensure timely..

After three futile attempts to schedule an appointment through phone and online channels, I'm left with no options. Now I'll be forced to endure an 8-hour wait in the emergency department, assuming..

Scheduling a consultation here is utterly ridiculous. I endured a lengthy wait in line, and when I finally reached the front, the receptionist simply picked up the phone and abruptly terminated the..

I submitted the online scheduling request early in the morning. Within half an hour, their office contacted me and booked me an appointment for later that same day. The physician was extremely..

As a long-standing patient of MG since the 1980s, I've always appreciated the exceptional quality of their surgery, staff, and service. However, post-COVID, the practice seems to have completely..

A typical medical practice with standard facilities and basic healthcare services.

I've just become a patient at this medical practice, and I must say they are truly outstanding. Their communication about clinic appointments has been top-notch, and they are actively working to..

Quick and responsive assistance awaits when you utilize the website's messaging system. Just be precise in explaining your circumstances, and you'll receive a timely reply, typically within 60..

I made a staggering 15 attempts to schedule an appointment from 8am onwards, with each call resulting in a message that the call box was overloaded. On my 16th try, I finally connected to hold music..

Frustrating digital platform that seems to have completely abandoned the concept of customer support

I've personally experienced exceptional professionalism, efficiency, and compassion from every member of the Moss Grove team, including doctors, nurses, and administrative staff. Their approach to..

Unable to reach their customer service, all digital communication channels have been shut down since early morning and throughout the day! Phone wait times exceed 20 minutes, and with same-day..

Scheduling a medical consultation at this practice is incredibly frustrating. No matter how promptly you call to book, the appointments are always completely booked. They urgently need to address..

After battling persistent skin concerns for quite some time, I'm beginning to witness meaningful improvements thanks to Dr Patel's exceptional guidance. This marks my third consultation with him,..

Truly terrible experience! They insisted my wife endure a two-week wait for an ECG, which could have been performed immediately by the doctor. Summerhill surgery is far superior in comparison.

The phone wait is absolutely dreadful. When you try to use their online 'ask a doctor' feature, they've strategically disabled inquiries due to being overwhelmed. Getting through to someone takes an..