IN

Ian N. 3 years ago • From Google

Rating

Bad

Terrible phone system and customer service nightmare

I phoned at 12:41 and immediately connected, shown as first in the queue. Despite waiting 15 minutes while still supposedly first in line, I decided to drive to the medical practice from Rift House, keeping my phone active. Upon arrival, I noticed only one staff member at the reception, not engaged on any call. When I inquired why no one was answering the phone, she seemed unaware. I asked about the manager's whereabouts and learned she was in the back room with other staff members. I requested to speak with her, but was told I could leave my contact details for a return call - which I found ridiculous. Their behavior was completely unacceptable, appearing to deliberately ignore my call or demonstrating managerial incompetence. Ultimately, the receptionist did resolve my issue without difficulty, but my phone continued ringing unanswered for 25 minutes. The level of service was absolutely shocking.

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