Lower Broughton Health Centre
SE
Susan E. 4 years ago • From Google
Bad
The telephone system at this medical practice is utterly dysfunctional. Despite having nothing to do with COVID, the staff consistently ignore incoming calls, and if you miraculously get through after waiting one to two hours, you're still confronted with a six-week wait to see a doctor - which is completely ridiculous. In reality, it's far more efficient to physically visit the reception and communicate in person, rather than endlessly waiting on hold while they deliberately avoid answering. The entire experience is incredibly stressful, which is ironically the opposite of what healthcare professionals should be doing - their job is to reduce patient anxiety, not escalate it. Moreover, when you finally do connect with someone, patient confidentiality seems non-existent. The receptionist appears to believe they have medical expertise and can provide advice, which is fundamentally inappropriate. Patients shouldn't be forced to justify their need for a GP consultation to administrative staff. I'm convinced no one from this practice reviews their feedback, or surely they would address these unacceptable treatment standards. It's high time these doctors returned to face-to-face consultations and restored some semblance of normal healthcare service. They urgently need to improve and take responsibility for their current substandard approach.
Wendy T.