Mount Chambers Medical Practice
Keith P. 2 years ago • From Google
Bad
Terrible phone system wastes hours of patient time
The phone and booking system from a patient perspective is completely non-functional and utterly ineffective. You're forced to call at 8am, repeatedly dialing 20-30+ times just to enter the phone system, typically landing at 'number 29 in the call queue'. After waiting around 45 minutes to reach number 1 (assuming you aren't cut off at number 16... which definitely happens!), you're too late to schedule any appointment, because reception staff only have access to that day's doctor schedules!!!! So they tell you to call back tomorrow morning at 8am! (Which I just did!!!) It's absolutely unbelievable. This occurs EVERY SINGLE TIME you attempt to call... Consider this: I'm just one of approximately 3000+ patients on their register. When you multiply this dysfunction across their entire patient base, it transforms from a mere annoyance into a critically serious systemic failure. I'm convinced this completely broken, useless system has potentially cost lives. Picture an 80-year-old trying to get through. I'd wager there have been instances where people simply gave up calling, and their original health concern subsequently escalated into a serious medical issue. Honestly, getting the basics right shouldn't be this complicated. It's fundamentally a simple problem that should be easily resolved. (More reception staff, an upgraded phone system, and a more effective booking process... Any private organization would address the issue this way.) Please examine your systems, not just for me, but for all your patients and your clearly exhausted staff who are constantly dealing with frustrated patients! If you want to complain, the practice manager's name is Sally, by the way... Though she predictably doesn't respond to complaints. Good luck patients... after 26 years with Mount Chambers, I've switched to another surgery... I strongly recommend you do the same.
Went in for my ultrasound appointment today. The staff were efficient and polite. Both the nurses and the ultrasound technician were incredibly supportive and conducted themselves with the utmost..
Mount Chambers Medical Practice
RUWAN R.
I am writing to formally express my serious concerns about my recent interaction at Mount Chambers Surgery. Yesterday morning, I attempted to book an appointment by phone, which involved being on..
Mount Chambers Medical Practice
Stella Z.
Would I even be able to award zero stars? Appointments are perpetually unavailable, even after calling at 8:00 and enduring an hour-long phone wait... and the staff just shrug with a dismissive..
Mount Chambers Medical Practice
Paul H.
Stay far away from this establishment. The front desk staff displays an appalling attitude, and their scheduling process is so convoluted that securing a medical consultation seems like an..
Mount Chambers Medical Practice
Sue F.
Consistently receive warm, helpful assistance and can count on getting scheduled promptly whenever I call to book an appointment.
Mount Chambers Medical Practice
Chillel W.
Terrible encounter at this dispensary. Their staff showed zero assistance, even after acknowledging their error. No attempt to apologize or address the critical situation of me being left without an..
Mount Chambers Medical Practice
luke n.
I've been stuck in limbo for more than a month, trying to get a medical referral upgraded to urgent status due to a suspicious growth. Each time we reach out, we're simply instructed to call back at..
Mount Chambers Medical Practice
Ella.M E.
The phone support system is absolutely dreadful. It's even worse than the previous version, which I didn't think could be topped. Now, after finally getting through, you're greeted with an..
Mount Chambers Medical Practice
MBC M.
Arrived at the clinic well ahead of my scheduled blood test appointment. The staff were incredibly efficient, calling me in right away and completing the procedure swiftly. I was back home in no..
Mount Chambers Medical Practice
Amanda M.
The employees were incredibly supportive and accommodating during my visit.
Mount Chambers Medical Practice
Sharon M.
I've been visiting Mount Chambers surgery for two decades now. With a bit of persistence, securing a same-day appointment is achievable (which is standard across GP practices). As with most medical..
Mount Chambers Medical Practice
Umeir S.
I have been a patient at this medical practice for over two decades without any previous complaints. However, in recent years, I've become increasingly frustrated with their service quality...
Mount Chambers Medical Practice
Bristow B.
Absolutely terrible medical staff, spent sixty minutes stuck in a phone queue only to have the call perpetually unanswered. I'm completely fed up with being a patient at this practice! Their service..
Mount Chambers Medical Practice
Stuart W.
I attempted to change my surgical dressing and discovered some residual material remained in the wound. When I sought assistance from my medical providers, I was dismissively turned away and..
Mount Chambers Medical Practice
Daniel W.
A complete disaster of a medical practice where the staff on the phone seem utterly distracted, sounding as if they've just discovered their partner's infidelity. Their level of professionalism..
Mount Chambers Medical Practice
Jackie D.
Waiting in line for an appointment is typical, given the high patient volume, so I didn't mind the queue. As anticipated, the doctor called me earlier than expected. The consultation was..
Mount Chambers Medical Practice
Elza M.
Absolutely terrible! These medical professionals seem completely limited, capable of identifying viral infections but utterly incompetent in addressing any other health concerns.
Mount Chambers Medical Practice
Andrew T.
If you're seeking a surefire way to experience complete rejection, this surgical center is your perfect destination. They'll try to dismiss their numerous negative reviews by blaming their..
Mount Chambers Medical Practice
Lauren C.
People might criticize general practitioners, nursing staff, or front desk personnel, but throughout my lifelong experience with this medical practice, negative encounters have been infrequent...
Mount Chambers Medical Practice
Sheri J.
Physicians are withholding medication x, and scheduling appointments is nearly impossible. To address concerns, patients must submit a written complaint to the practice manager, which I find..
Mount Chambers Medical Practice
Deborah B.