EM

Elizabeth M. 8 years ago • From Google

Rating

Poor

Terrible phone system wastes patients time and energy

Attempting to schedule an appointment at this medical practice is incredibly frustrating. The phone system is a nightmare where patients must call precisely at 8am to secure a slot, but by the time you get through, all appointments are already gone. When I wasn't dealing with an urgent medical issue, I tried calling later at 11:55am and didn't get connected until 12:20pm. Then, instead of immediate assistance, I was put on hold and forced to listen to muzak for an additional 5 minutes! This unacceptable communication process absolutely requires immediate improvement 😠

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