V

Viviane 2 years ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Bad
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Terrible place

I am not even sure where to start 3 months ago i tried to register Somehow the first attempt didnt work Then the application did go through and i was told i am not registered until i did a health check. However they didnt have any appointments available.. I explained that i need medication and would get extremly unwell if i didnt have them - the reception then had told me to shush and that i talk too much... After weeks (at this point without medication btw. ) i was booked for a healthcheck. Upon arrival i find out it never had been booked. I then registered elsewhere and still have physical issues due to being off medication for almost a month Suddenly i start receiving letters from the cedar practice. About booking a smear test... 4 letters in total. Also received ceveral texts. Then they started calling me DAILY(i picked up each time abd told them i dont wish to book) When i received the calls i explained i am not registered and also would have booked a smear if i wanted to...and i do not wish to. The receptionist then criticised my german accent and called me aggressive. Apparently german accents are aggressive and a german is supposed to have the same accent as any other more soft spoken nationality. I told her my calls are automatically recorded on my phone. Suddenly she started apologising and said she did a mistake (what a toddler mentality) I asked for a call from the manager. the day after the practice manager called me. I started explaining..manager cut me short and told me im rude for not wishing to book a smear...(?) And also disregarded the whole racist comments about my accent. I told her also that my phone records all calls and that it will be taken further. I ended the call..and she called again! Wanting to argue. The staff and even manager have totally lost the plot. Ive never experienced such low class behaviour in a medical set. A kindergarden is more civilised than this place.😂

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