The Cedar Practice
Viviane 2 years ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadTerrible place
I am not even sure where to start 3 months ago i tried to register Somehow the first attempt didnt work Then the application did go through and i was told i am not registered until i did a health check. However they didnt have any appointments available.. I explained that i need medication and would get extremly unwell if i didnt have them - the reception then had told me to shush and that i talk too much... After weeks (at this point without medication btw. ) i was booked for a healthcheck. Upon arrival i find out it never had been booked. I then registered elsewhere and still have physical issues due to being off medication for almost a month Suddenly i start receiving letters from the cedar practice. About booking a smear test... 4 letters in total. Also received ceveral texts. Then they started calling me DAILY(i picked up each time abd told them i dont wish to book) When i received the calls i explained i am not registered and also would have booked a smear if i wanted to...and i do not wish to. The receptionist then criticised my german accent and called me aggressive. Apparently german accents are aggressive and a german is supposed to have the same accent as any other more soft spoken nationality. I told her my calls are automatically recorded on my phone. Suddenly she started apologising and said she did a mistake (what a toddler mentality) I asked for a call from the manager. the day after the practice manager called me. I started explaining..manager cut me short and told me im rude for not wishing to book a smear...(?) And also disregarded the whole racist comments about my accent. I told her also that my phone records all calls and that it will be taken further. I ended the call..and she called again! Wanting to argue. The staff and even manager have totally lost the plot. Ive never experienced such low class behaviour in a medical set. A kindergarden is more civilised than this place.😂
Monika at the front desk is absolutely fantastic, consistently exceeding her job responsibilities to assist me. Whenever I reach out by phone or stop by in person, she demonstrates an exceptional..
The Cedar Practice
Meri A.
The employee's behavior was absolutely appalling. Simply because my mother isn't fluent in English, she was labeled as rude. What kind of unprofessional treatment is this? This establishment..
The Cedar Practice
shan s.
I can't comprehend the low ratings because my experience has been fantastic. Unlike my former medical practice, which consistently ignored my health concerns and denied me consultations, Cedar..
The Cedar Practice
Emanuele M.
They don't show any concern for patients, I've been struggling for three days to schedule a consultation. Their automated system claims you must call between 8 and 11 for bookings, but when you..
The Cedar Practice
Ana M.
I want to express my heartfelt gratitude to Dr. Kulmar for his exceptional support in developing my treatment strategy. His method was comprehensive and empathetic, and I deeply value the dedication..
The Cedar Practice
vidette m.
I've been coming to this medical office for two decades and recently had the pleasure of seeing Dr. Adams. He's truly an exceptional physician who genuinely pays attention to your concerns and takes..
The Cedar Practice
Jubs M.
Absolutely terrible customer service from GPS staff who resort to yelling at vulnerable individuals over the phone. Their approach is completely unprofessional and unsympathetic. When it comes to..
The Cedar Practice
Jo R.
This GP practice is a solid local healthcare provider. Like many NHS doctors, they're constantly juggling high patient volumes and focusing on those with the most critical medical needs, but they..
The Cedar Practice
Viviane
I am not even sure where to start 3 months ago i tried to register Somehow the first attempt didnt work Then the application did go through and i was told i am not registered until i did a..
The Cedar Practice
CHEMEX P.
This medical practice desperately needs to be shut down. It seems they consistently ignore phone calls during the 8:30-9:30am window. Getting through to them is practically impossible, rendering..
The Cedar Practice
ROJHAT R.
Absolutely terrible customer support experience
The Cedar Practice
Oz O.
My consultation with Dr. Robert at the Cedar Practice was outstanding. He displayed remarkable compassion and attentiveness, ensuring I felt completely understood and respected throughout our..
The Cedar Practice
Jarome G.
Completely underwhelmed after a single visit. This experience was so disappointing that I won't be returning under any circumstances.
The Cedar Practice
Christina C.
Dr. Stanley was excellent during my consultation. I appreciated how attentive and empathetic they were, truly hearing my concerns and offering a helpful resolution to my issue.
The Cedar Practice
mudiwa r.
Wonderful nurse Joanne! 💕 Reached out to me personally after I failed to show up for my scheduled visit. Incredibly compassionate!!!!
The Cedar Practice
San R.
I had a delightful interaction with a friendly receptionist who assisted me in resolving my prescription concerns; the pharmacist has been highly attentive, and the medical staff have been diligent..
The Cedar Practice
Reinaldo B.
A top-notch medical facility with incredibly friendly staff. The personnel here are warm, welcoming, and make you feel completely at ease during your visit.
The Cedar Practice
Tanya P.
Scheduling an appointment here is incredibly frustrating. The front desk staff lack professionalism, and despite being instructed to call precisely at 8 am, you're immediately informed that no..
The Cedar Practice
Kerry K.
Getting a booking feels like quite a challenge, particularly for those with a busy work schedule. However, I absolutely must commend the receptionist I spoke with yesterday. She was exceptionally..
The Cedar Practice
lina b.
This approach falls short of addressing ADHD symptoms effectively, even when you have a diagnosis from a private clinic and a shared care arrangement in place.
The Cedar Practice
Cheryl B.