Bryntirion Surgery

Absolutely worthless service, completely disregards customer concerns, hurries through consultations, stay far away from this place!!

The phone queue is utterly horrendous. Actually resolving the issue once connected is relatively simple, but these excessive waiting times are a serious problem. The system keeps bumping you back in..

An utterly disastrous medical practice with horrendous communication. The phone system is a nightmare - you're stuck waiting endlessly, only to be abruptly disconnected when a call finally goes..

This medical practice is a complete farce. I tried calling them and they're completely unresponsive. I was stuck first in line for more than an hour, and their service is so abysmal that they don't..

It's incredibly frustrating attempting to contact the medical staff. I've been tied up on the telephone for an hour and a half, and they've been letting calls go unanswered, repeatedly placing me on..

I'll have passed away before they manage to respond

Absolutely abysmal customer service! I've been stuck on hold for almost two hours, only to be informed that no appointments are available today, despite my critical condition. My throat is so..

Spent an eternity waiting on hold, only to discover all available slots had vanished. This practice is absolutely terrible, and I'm definitely seeking medical care elsewhere. Completely unacceptable..

It's absurd that you call at 8 and end up spending 90 minutes on hold, only to be told there are no available appointments when someone finally picks up. What a complete disaster of an organization.

This rating is overly generous. I'm currently without my essential medication, and they assured me they would reach out, even advising against contacting emergency services. I'm utterly devastated,..

I was hopeful that their takeover would bring improvements, but I couldn't have been more mistaken. The situation has deteriorated to the point of medical negligence, which is absolutely..

I called to schedule an appointment due to ongoing back pain, and the receptionist immediately suggested I see a physiotherapist, providing me with a contact number. I'm skeptical about how they can..

Completely catastrophic medical practice experience this morning right when they opened. Called at 8, got shuffled between positions, had the call abruptly terminated. Arrived to find a massive..

If I could give zero stars, I would. The surgical experience was utterly appalling, and the front desk staff were incredibly discourteous. My daughter was scheduled for her initial vaccinations, and..

Huddled in the back area, staff were engrossed in conversation and tea, seemingly indifferent to incoming calls. They'd either abruptly end calls or let the phone ring unanswered. Should you..

Impossible to schedule a consultation. I'm switching healthcare providers. Their service is utterly unacceptable.

Three weeks have passed since my mother's passing, and the day before her death, she urgently needed medical attention. However, the doctor callously claimed to be too occupied and declined to..

On hold for more than ten minutes as caller 18, I inexplicably become caller 22 without any progress. The phone lines are completely unresponsive, and it's utterly unacceptable how calls are..

Getting an appointment here is incredibly challenging. Dr. Isabel was dismissive and unhelpful during my first visit, basically telling me I was overreacting about period pain. I later saw Dr. Bret,..

Front desk employees were behaving like immature teenagers, constantly chatting and laughing among themselves, which created an extremely awkward atmosphere and struck me as highly unprofessional..