Oakside Surgery
A
Anonymouse17 days ago
Bad
After 3 days of chronic diarrhea I rang Oakside surgery on Thursday 25th June. The AI answerphone message was extremely long, with 2 options. Neither one was an option to speak to a person to book an appointment. This is relatively new. I was stunned. How do I make an appointment I thought? I rang back and chose 1 of the 2 options. The receptionist, (when she answered)said she couldn't make an appointment so I had to use the online form. I said I couldn't so she said she'd do it. I'd get a text for an appointment at GPs or pharmacist. I had to see a pharmacist. Stunned by this, and realising once again it was via technology, I waited. The next day 26th, my husband went to 2 pharmacies, both could only offer immodium. However, the 2nd one thought it was serious as I was still suffering, and also said there was a prescription item that was better but he couldn't let him have it. This is highly discriminatory. Not only are patient being pushed out, away from a GP which is their right, but having to pay for medication or go without. If my symptoms hadn't improved we were going to have to go to hospital today. Surely this isn't right? It's a waste of resources.
Anonymouse