Queens Road Surgery
GZ
Giulia Z. 2 years ago • From Google
Bad
They persistently refuse to see any patients. Even if fortunate enough to receive a call, they ring twice and abruptly disconnect. When one attempts to call back immediately, they claim you've missed your appointment and must reschedule for the next day or visit A&E. They recommend using their app, but this only connects you with an associate physician who typically dismisses your concerns and symptoms, ultimately suggesting A&E if conditions worsen. How incredibly helpful! With two young children, we've become well-acquainted with Lewisham hospital's A&E department - who are excellent and professional, but shouldn't be handling cases that a GP could manage. Over six years, we've repeatedly been told by the practice assistant (a less qualified, cheaper staff member) that there was no cause for concern, only to later discover at A&E that our children required immediate medical attention and antibiotics. Regarding complaints, I've submitted written and verbal grievances twice, yet absolutely nothing has changed. Be cautious of the associate physicians operating here: ***they are not qualified doctors and should not be diagnosing patients*** - always insist on speaking directly with a qualified doctor!
Hayle R.