KR

Kim R. 9 years ago • From Google

Rating

Bad

Terrible practice with deadly medical negligence

My general practitioner at this clinic was exceptional, and I hold her in the highest regard. Unfortunately, the reception staff are INCREDIBLY DISCOURTEOUS. They seemingly believe they possess superior medical expertise compared to the doctors. Most patients would prefer to discuss sensitive medical matters exclusively with their physician, yet I recall being intensely interrogated for additional details. Absolutely not. Moreover, this practice was responsible for negligence that tragically resulted in my father's death. During a critical mental health crisis, where a suicide attempt occurred, they abruptly removed me from their patient list simply because I moved a mere quarter-mile away. While I understand I was technically out of their designated area, their complete lack of sensitivity in abandoning me without ensuring continuous primary care or providing a GP for mental health team communication was appalling. They could have maintained my care until I was out of immediate danger, but instead showed zero flexibility, patient consideration, or compassion. This callous approach further deteriorated my mental state, and my mother nearly lost two family members due to this practice's horrific medical management. I'm typically hesitant to criticize NHS workers, but this surgery is absolutely dreadful. If the government insists on treating medical care like a business, something is fundamentally wrong when doctors adopt the same heartless approach.

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