YD

Yasmin D. 2 years ago • From Google

Rating

Poor

Terrible practice with one saving grace doctor

As a family caregiver for my grandmother, I've gained direct insight into this medical practice's operations. Disregard the glowing 4 and 5-star reviews, which I suspect are fabricated by staff or their relatives. I'm awarding just 2 stars, and those are solely due to two redeeming individuals. Dr Gill is an exceptional physician who genuinely listens and comprehends patient concerns, while one particular nurse demonstrates remarkable dedication. Conversely, the reception staff, and especially Dr Henderson, are utterly unprofessional. Dr Henderson, in my opinion, represents everything wrong with modern healthcare - she appears more interested in her professional status than patient care. Her approach is so dismissive that she'd rather redirect patients to a pharmacist than perform her basic medical responsibilities. Her conduct is so poor that I believe she entered medicine for prestige rather than genuine compassion. She embodies precisely the type of healthcare professional patients should avoid, demonstrating a shocking lack of empathy and professional commitment.

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