Hammersmith Surgery
HH
Hush H. 3 years ago • From Google
Bad
My experience with this general practice has been quite disappointing over the years, leading me to finally switch providers, and what a remarkable change it has made! Gone are the days of dealing with unkind receptionists who pry into every personal aspect of my medical visits. There was an instance when I faced respiratory issues, and after contacting the 111 service, they advised me to seek urgent care. However, when I reached out to the reception team for assistance, they dismissed my concerns by saying, "I can hear you’re breathing fine over the phone." Additionally, I've had a mole on my chest that has been steadily growing for several years. Despite attending three appointments where I was reassured that there was nothing to be concerned about—despite having photographic evidence documenting its growth—I have finally consulted a new physician who is taking appropriate action by scheduling a biopsy for next week. It truly astonishes me that PALS (Patient Advice and Liaison Service) has not yet taken measures to close down this clinic given these troubling experiences.
Diana P.