IK

Isatu K. 4 years ago • From Google

Rating

Bad

Terrible racist gp practice with awful customer service

I have encountered what is potentially the most terrible GP practice in my entire experience. The receptionists are incredibly rude and display racist behavior. After recently moving to Beckenham with my daughter, I visited this clinic to register us since it was the nearest medical practice, just a short 5-minute walk from our home. During my first visit, a receptionist handed me a form to complete and asked me to return the next day to finalize registration. When I returned the following day, the receptionist brazenly declared that she couldn't register my daughter and me because we were not on their map. It was evident she was deliberately avoiding registering us, constantly scrutinizing our passports and suggesting we seek registration at another GP surgery down the road. I have never felt so profoundly discriminated against before, and it is truly heartbreaking that we are being denied our fundamental right to access safe healthcare, which should be available to everyone.

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