DP

Daria P. one year ago • From Google

Rating

Bad

Terrible reception after urgent hospital surgery

I visited this clinic around 13:30/14:00 today following a Sunday emergency hospital surgery, where doctors advised me to see my GP for wound dressing change. However, the clinic staff completely failed to comprehend my situation. The reception staff were unhelpful and dismissive, claiming no appointments were available today and telling me to return tomorrow. I explained that since the surgery was on Sunday and GP offices were closed during weekends, I couldn't pre-book an appointment. The reception personnel demonstrated an appalling lack of customer service and empathy. Their attitude was unprofessional and rigid, showing no willingness to accommodate my urgent medical need. Despite explaining that the hospital doctor specifically recommended I have my wound cleaned and re-dressed here to prevent potential infection, they remained inflexible. Their customer service was so poor that it seemed like they had zero training in handling patient needs. Their inability to find a solution or show any compassion was frustrating. As a result, I will absolutely be changing my GP practice. These reception staff are completely ineffective and useless. This clinic does not deserve even a single star rating! ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

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