Fishergate Hill Surgery
Vj C. 6 years ago • From Google
Bad
Terrible Reception and Impossible Booking System
The staff's attitude is deplorable, treating patients disrespectfully and hanging up on them. The practice manager is perpetually unavailable, and the assistant practice manager seems clueless about the booking system and handling feedback, even suggesting patients leave if unsatisfied. It takes an absurd 5-6 weeks to secure an appointment with a doctor you feel comfortable with, which they claim is standard practice. When attempting to book at 8am, phone lines are overwhelmed by 8:20, with all appointments vanishing instantly, leaving patients hanging with false hope. Upon finally reaching reception, you're told everything is booked and advised to try again tomorrow. Anyone reading patients' comments would recognize the urgent need for staff training. It's truly unfortunate because the doctors are genuinely trying their best. However, success requires a collaborative team effort, and currently, that's severely lacking!!!
My spouse arrived punctually for his medical consultation. Despite being on time, he was left waiting for 40 minutes. Upon questioning the front desk staff, he learned they had failed to properly..
Fishergate Hill Surgery
Dean F.
Absolutely terrible service. I've been suffering with my health issue for an extended period, and when I attempted to schedule a medical consultation, I was informed of a three-week wait. This..
Fishergate Hill Surgery
Joanne W.
The front desk staff was incredibly discourteous. She bluntly informed me that even if I completed registration immediately, securing an appointment would be impossible because the system requires..
Fishergate Hill Surgery
SURAJ S.
The management of this establishment consists of an utterly unscrupulous and cruel group of individuals. My unequivocal recommendation is to steer clear of this facility by any possible means. Due..
Fishergate Hill Surgery
Sham S.
Kudos are in order - particularly for Dr Southall, who truly exemplifies an exceptional healthcare professional. Compassionate, considerate, and deeply invested in patient well-being. The..
Fishergate Hill Surgery
Vj c.
The staff's attitude is deplorable, treating patients disrespectfully and hanging up on them. The practice manager is perpetually unavailable, and the assistant practice manager seems clueless about..
Fishergate Hill Surgery
Kelly S.
The medical professionals at this clinic are highly competent and knowledgeable about various health issues, including mental health conditions. However, the front desk staff are problematic, often..
Fishergate Hill Surgery
Istvan S.
We have critical paperwork that needs our signature from Dr. [Name], but we've been waiting over half a year! We've called their office countless times and spoken with staff, yet absolutely no one..
Fishergate Hill Surgery
Ballal H.
I'm utterly appalled by this abysmal service. After enduring a grueling 36-minute wait, I finally connect with a receptionist named Chloe, who merely utters "hello" before my call inexplicably..
Fishergate Hill Surgery
Dana M.
A MASSIVE EXPRESSION OF GRATITUDE, and it will forever remain etched in my memory... I found myself in a liminal space, yet was fortunate to be embraced by guardian angels at Fishergate Hill..
Fishergate Hill Surgery
RHD k.
The physician was pleasant and supportive, but the front desk employees are extremely discourteous and more focused on chatting among themselves rather than assisting patients with necessary..
Fishergate Hill Surgery
Olusolape123 O.
Wrongly directed to the Rosemere unit, I've been left deeply psychologically scarred by this experience.
Fishergate Hill Surgery
Rohini K.
The emergency appointment system is deeply flawed. Patients and their companions are now forced to schedule consultations online and endure a two-day waiting period. How can anyone expect someone in..
Fishergate Hill Surgery
Michaella D.
The receptionist's attitude is absolutely appalling! She's clearly unsuited for her role and urgent action is required! Why on earth is she challenging my request for a GP appointment for a family..
Fishergate Hill Surgery
Brian M.
I've recently joined this medical practice and have been thoroughly impressed. The staff consistently demonstrate exceptional helpfulness and professionalism. I'm puzzled by negative criticisms,..
Fishergate Hill Surgery
Anita G.
The Most Outstanding Medical Facility I've EVER Encountered. I Only Wish I Had Always Received Treatment Here. Absolutely Unparalleled in Every Conceivable Aspect. The Staff Demonstrate Incredible..
Fishergate Hill Surgery
James P.
Truly an exceptional medical practice. First and foremost, the reception staff are incredibly warm, compassionate, and supportive. My experiences at FHS have consistently been positive - all medical..
Fishergate Hill Surgery
deepa m.
Highly skilled medical professionals and supportive personnel, top-notch care and attention
Fishergate Hill Surgery
Fun S.
Remarkable Medical Care. (Unfortunately, the proposed system for 08/09/25 National Insurance contributors raises serious concerns. The referral process seems flawed and could potentially miss..
Fishergate Hill Surgery
Chillborg R.
The medical professionals here are truly excellent, but I believe the front desk personnel require additional training. Their appointment booking phone line has been non-operational for THREE..
Fishergate Hill Surgery
Shivani S.