VC

Vj C. 6 years ago • From Google

Rating

Bad

Terrible Reception and Impossible Booking System

The staff's attitude is deplorable, treating patients disrespectfully and hanging up on them. The practice manager is perpetually unavailable, and the assistant practice manager seems clueless about the booking system and handling feedback, even suggesting patients leave if unsatisfied. It takes an absurd 5-6 weeks to secure an appointment with a doctor you feel comfortable with, which they claim is standard practice. When attempting to book at 8am, phone lines are overwhelmed by 8:20, with all appointments vanishing instantly, leaving patients hanging with false hope. Upon finally reaching reception, you're told everything is booked and advised to try again tomorrow. Anyone reading patients' comments would recognize the urgent need for staff training. It's truly unfortunate because the doctors are genuinely trying their best. However, success requires a collaborative team effort, and currently, that's severely lacking!!!

Other reviews for Fishergate Hill Surgery