The Robert Darbishire Practice
Νεφέλη Π. 2 years ago • From Google
Poor
Terrible reception and scheduling nightmare
The reception staff display an alarming lack of compassion and professionalism. Not only are they frequently at capacity despite morning form submissions, but missed phone calls virtually guarantee appointment cancellation. Their promise that "doctors will call back" is often dishonest, forcing patients to repeatedly chase communication. While I understand high demand can cause oversights, providing misleading information without apology is unacceptable. A personal incident highlights their poor service: while experiencing significant pain and unable to immediately answer a call, I returned the call within 10 minutes, only to be met with rudeness and no alternative options, simply being told to "try again tomorrow". Consistently, calls arrive after 5pm regardless of early form submission, making scheduling an absolute nightmare and rendering timely medical attention nearly impossible. The complete absence of empathy from staff is profoundly disappointing. There should be far greater effort to support patients and develop alternative appointment methods, especially given the current form system's evident shortcomings and the critical reliance on GP services during these challenging times.
The employees at this establishment are absolutely outstanding, demonstrating genuine concern for every single customer who enters their premises.
The Robert Darbishire Practice
R T.
Without a doubt, this stands as the most exceptional queue endurance test I've ever experienced. A staggering three-month wait transpired between my sick note request for university and its..
The Robert Darbishire Practice
Leonard R.
The medical professionals are skilled and caring, but the front desk staff seem to lack basic human decency. They're incredibly discourteous, refusing to respond to phone calls or address inquiries..
The Robert Darbishire Practice
Carl T.
Fantastic experience with top-notch general practitioners. Appointments are typically accessible with minimal waiting time.
The Robert Darbishire Practice
Jo K.
This general practitioner is absolutely the most terrible in the entire United Kingdom. For six years, they have been consistently deceiving patients. They offer an incorrect website for scheduling..
The Robert Darbishire Practice
Ava A.
Top-notch general practitioner in this locality. Their appointment system is incredibly convenient - simply submit an online request without the hassle of early morning phone calls, and they..
The Robert Darbishire Practice
Rajani G.
Scheduling an appointment here is nearly impossible. The staff lacks any semblance of customer service and comes across as completely unhelpful.
The Robert Darbishire Practice
Richard B.
I consistently receive top-notch medical attention from this clinic. Dr Wallace has particularly stood out recently, demonstrating exceptional dedication. Within a healthcare system that's often..
The Robert Darbishire Practice
DouglasRae R.
As the caregiver for my wife, who is living with Dementia, I manage both her medical appointments and my personal scheduling. Overall, I have found the experience to be quite satisfactory. D Rae.
The Robert Darbishire Practice
Jordan “.
I requested a phone consultation, but they consistently fail to contact me during the scheduled time slot, then claim they missed me and demand I reschedule. They persistently call while I'm..
The Robert Darbishire Practice
Jaja C.
The front desk staff was absolutely terrible. Despite not being associated with this medical practice, I received a letter that wasn't for me. When I phoned to explain that the addressee doesn't..
The Robert Darbishire Practice
sophia k.
Terrible medical practice, extremely unprofessional, completely lacking compassion. The physicians demonstrate shocking disrespect, abruptly interrupting patients during phone consultations. One..
The Robert Darbishire Practice
Michael V.
Despite a slight initial scheduling hiccup, the service was quickly rendered with efficiency, professionalism, and genuine politeness.
The Robert Darbishire Practice
Emily S.
Absolutely dreadful medical practice. They consistently make errors with my medication, and on one occasion, the receptionist lost my prescription, forcing me to contact emergency services and run..
The Robert Darbishire Practice
Muneeb A.
Hi, I scheduled an appointment for Wednesday, January 11th, 2023. On Thursday, the doctor called, but I unfortunately missed the call while in the bathroom. When I tried to call back to the GP, the..
The Robert Darbishire Practice
Mohamud H.
Absolute disaster of a healthcare provider in Manchester. I scheduled an appointment well in advance, arrived on time, and then endured a 45-minute wait, only to be informed that my appointment had..
The Robert Darbishire Practice
Oluyemi F.
The medical practice consistently delivers timely, professional, compassionate, and helpful care that fully meets my expectations.
The Robert Darbishire Practice
A A.
Throughout my interactions with various physicians at this medical practice, I've consistently encountered excellent care. My recent consultation with nurse N McHugh was particularly noteworthy...
The Robert Darbishire Practice
Kayleigh S.
The doctors at this practice are exceptional, but the current reception staff are a complete disappointment. These receptionists lack basic professionalism and competence. They seem entirely..
The Robert Darbishire Practice
Saqib J.
I am experiencing significant frustration with this medical practice recently. My blood test appointments have been twice cancelled via text message with just a few hours' notice, citing staff..
The Robert Darbishire Practice
John J.