KF

Kinga F. one year ago • From Google

Rating

Bad

Terrible reception and zero patient support

Utterly unacceptable service that hits rock bottom. The leadership of this medical practice desperately needs to be replaced immediately. How is it possible to have a single, completely ineffective reception team when the clinic is clearly overwhelmed? There's absolutely no way to reach the front desk, which is another significant drawback. Zero assistance or compassion shown whatsoever. Avoid this practice at all costs and spare yourself the frustration and stress. Update... moments after publishing my critique, I received a response. I'm not interested in rapid review replies; I simply want someone to actually answer a text or phone call when necessary. Advice - if you have staff monitoring online reviews, perhaps you should assign personnel to handle incoming communication channels.

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