AP

Alice P. 4 years ago • From Google

Rating

Bad

Terrible reception blocking covid vaccine for american

Would give 0, no reflection on doctors, only reception. UPDATE: After consulting NHS England, a case is now being investigated. The practice was completely wrong to deny him both entry and vaccination, and they were even more culpable for rejecting him due to lack of NHS number, which is explicitly not a requirement. There are specific guidelines for recording such patients, and the receptionist claiming the NHS guidance was incorrect was a deliberate attempt to avoid additional work. This investigation is ongoing. My partner visiting from America attempted to book a vaccine according to NHS England guidance, with no NHS number being necessary. This is clearly stated on their website, and if patient care is denied on this basis, there are reporting channels, which we are pursuing. The receptionists were extremely rude and dismissive towards him, insisting the guidance was wrong. They didn't even permit him to enter the practice. As I live next door and work on an NHS site as a UK citizen, I came to assist, and they allowed me in. After repeating their dismissive behavior to me and my partner, they then escorted him outside while he was upset and declared he cannot receive a vaccine. I have never encountered such unprofessional and unhelpful staff. We are actively exploring report lines for this practice as this violates government regulations. After reading these reviews, I realize I am not alone in experiencing this treatment and would encourage others to take similar action. I am proud of the NHS and the doctors who support us, but the receptionists are a disgrace to the industry. Vaccination is crucial in combating this pandemic, and they are actively denying patient care. He has been prevented from registering, though registration is not required.

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