Belmont Medical Centre
RW
Rosemary W. 4 years ago • From Google
Great
I concur with many of the critical observations - securing a medical appointment is challenging, and one of the front desk staff consistently displays an unwelcoming and unfriendly demeanor. Having worked as a receptionist myself, I understand the job's difficulties, but I would never exhibit such rudeness. Nevertheless, I want to commend the exceptional nurse practitioner I consulted on September 22nd. I was suffering from prolonged sinusitis that had persisted for weeks and awoke that morning experiencing significant respiratory distress. She promptly returned my call, demonstrating genuine concern and empathy, and crucially, she truly listened to my concerns. When I explained that a brief course of oral steroids alongside antibiotics had historically been highly effective for me during severe infections, she indicated she would consult a physician and advised me to collect antibiotics later that day. I was uncertain whether steroids would be included in the prescription, but fortunately, they were. Within just 24 hours, I experienced substantial improvement, and within a week, I had fully recovered. Sincere gratitude to her for acknowledging my medical insights, understanding my treatment history, and effectively communicating my needs to the doctor.
Jess C.