PB

Play B. 2 years ago • From Google

Rating

Poor

Terrible reception, but doctors are truly exceptional

The two-star rating is solely directed at the front desk staff. One specific receptionist stands out as particularly discourteous and ineffective. I've raised concerns repeatedly, but my complaints have been completely ignored. The other receptionists are tolerable. Sadly, this medical practice seems indifferent to patient feedback. Despite this, the doctors are PHENOMENAL. They're compassionate, welcoming, and highly skilled... Dr. Hernadenz especially is truly the most exceptional physician I've ever encountered. I sincerely hope they address the reception team's shortcomings. Their poor performance is genuinely tarnishing the practice's reputation.

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