Bharani Medical Centre
Mohammad M. one year ago • From Google
Poor
Terrible reception but dr sandhu saves the day
The practice operates with the most incompetent and unethical standards imaginable. It appears the staff are incentivized to avoid booking patient appointments. I have repeatedly called the surgery over recent weeks. They seem to employ every possible strategy to minimize their workload, consistently deflecting bookings and directing patients to an online system at 8am. My attempts to secure an appointment have been overwhelmingly unsuccessful, with the system either non-functional or claiming daily booking quotas have been reached. In the rare instance I managed to see a doctor - once in 11 attempts - Dr Sandhu demonstrated exceptional professionalism, immediately arranging an urgent MRI referral. My previous interaction with Dr Kumar years ago was similarly positive, though these isolated experiences cannot compensate for the overall poor service. Even this morning, 30/11/2023 @ 08.27, I remain on hold after 22 minutes, positioned as caller number 7, while the online booking system refuses any appointments until 8am tomorrow. Update: 7th December 2023. Following another consultation with Dr Sandhu, I'm genuinely impressed by her consistent professionalism. She thoughtfully listened to my concerns regarding patient communication and promised to relay my suggestions to the practice's leadership. She articulated the challenging circumstances doctors face, providing context for patients' frustrated reviews. Conclusion: The doctors I've encountered (Dr Kumar JR and Dr Sandhu) are thoroughly professional and compassionate. While front-of-house staff may be overwhelmed, they could significantly improve patient interactions with increased empathy. Simply redirecting patients to an unreliable online booking tool is fundamentally inadequate.
I initiated my registration process a month ago, but I'm still stuck in bureaucratic limbo. I carefully completed all the required forms and tried returning the application, only to be told one..
Bharani Medical Centre
Gurpreet K.
The personnel here lack professionalism across the board. Whenever you attempt to contact them, scheduling an appointment seems impossible. The reception staff, particularly a woman named Aabru,..
Bharani Medical Centre
Vicky J.
Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an..
Bharani Medical Centre
Simmy K.
On 26/05/2022 at 12:55, I visited the doctor's office and encountered a receptionist whose shift was ending at 1pm. Earlier, I had consulted a doctor about a health concern, and they recommended..
Bharani Medical Centre
Anique B.
I wish Dr Kumar would take note of this. I've been a patient at this practice since childhood, and the doctor who initially treated me is now seemingly unreachable. I'm experiencing significant..
Bharani Medical Centre
Lucas P.
Visited for a scheduled consultation Pleasant and welcoming personnel
Bharani Medical Centre
Nathan A.
Utterly disgraceful service!! Incompetent front desk employees with zero interpersonal abilities. Their sole response is to redirect patients to the website for scheduling medical..
Bharani Medical Centre
Zsigmond N.
Extremely poor customer service experience
Bharani Medical Centre
Missy S.
I'm struggling with my mother's dementia or Alzheimer's, and local social services have been unhelpful, simply directing me to contact her general practitioner. Getting through to this GP's office..
Bharani Medical Centre
H H.
Complete disaster of an establishment. Discourteous employees & zero availability for bookings. At present, I've been on hold for a quarter of a year trying to secure an appointment.
Bharani Medical Centre
Piotr K.
Completely unacceptable general practitioners who lack any medical competence. Steer clear of this practice at all costs - they are utterly unprofessional and dangerous as healthcare providers.
Bharani Medical Centre
Salman K.
What an absolutely dreadful establishment with an equally appalling team and approach - far less effective than incompetent medical professionals who are clearly exploiting the healthcare system for..
Bharani Medical Centre
T S.
No combination of words could possibly capture the extensive spectrum of patient mistreatment and systemic negligence that permeates this particular NHS facility.
Bharani Medical Centre
Felisha W.
Consistently experiencing lengthy wait times with zero communication about expected service duration, leaving me feeling frustrated and uninformed about the progress of my request.
Bharani Medical Centre
Bola T.
I am utterly let down by the substandard care at this medical practice. The personnel appear completely unprepared and display a shocking absence of professional conduct when dealing with patients...
Bharani Medical Centre
Auto M.
Absolutely dreadful experience with this medical practice. I strongly advise against choosing them as your healthcare provider. The reception staff, particularly an individual named Manbrwt, is..
Bharani Medical Centre
Patsy B.
Swift and top-notch assistance provided
Bharani Medical Centre
Αλεξάνδρα Α.
Completely unacceptable! As an Aviation professional, I suffered from blocked ears for over a week, rendering me unable to work and requiring medical documentation. Being new to the area, I..
Bharani Medical Centre
Aya A.
The service here is absolutely terrible. I can never secure an appointment, and I'm left wondering why they even bother to operate. Their practices are so frustrating that this entire establishment..
Bharani Medical Centre
Legin L.
Absolutely terrible. If the rating system allowed it, I would give them less than zero stars.
Bharani Medical Centre
Sandeep K.