Bharani Medical Centre
Mohammad M. one year ago • From Google
Poor
Terrible reception but dr sandhu saves the day
The practice operates with the most incompetent and unethical standards imaginable. It appears the staff are incentivized to avoid booking patient appointments. I have repeatedly called the surgery over recent weeks. They seem to employ every possible strategy to minimize their workload, consistently deflecting bookings and directing patients to an online system at 8am. My attempts to secure an appointment have been overwhelmingly unsuccessful, with the system either non-functional or claiming daily booking quotas have been reached. In the rare instance I managed to see a doctor - once in 11 attempts - Dr Sandhu demonstrated exceptional professionalism, immediately arranging an urgent MRI referral. My previous interaction with Dr Kumar years ago was similarly positive, though these isolated experiences cannot compensate for the overall poor service. Even this morning, 30/11/2023 @ 08.27, I remain on hold after 22 minutes, positioned as caller number 7, while the online booking system refuses any appointments until 8am tomorrow. Update: 7th December 2023. Following another consultation with Dr Sandhu, I'm genuinely impressed by her consistent professionalism. She thoughtfully listened to my concerns regarding patient communication and promised to relay my suggestions to the practice's leadership. She articulated the challenging circumstances doctors face, providing context for patients' frustrated reviews. Conclusion: The doctors I've encountered (Dr Kumar JR and Dr Sandhu) are thoroughly professional and compassionate. While front-of-house staff may be overwhelmed, they could significantly improve patient interactions with increased empathy. Simply redirecting patients to an unreliable online booking tool is fundamentally inadequate.
Unfortunately, I'm compelled to give one star, though this establishment hardly merits even that. I'm genuinely bewildered by how this operates as a medical practice. If you can navigate past the..
Bharani Medical Centre
Veronica G.
I'm absolutely furious that they've cherry-picked the sole positive review to showcase while completely disregarding the overwhelming 99% of genuine negative feedback. Aside from two employees—a..
Bharani Medical Centre
Jane D.
The physician personally visited my mother after her hospital discharge and proactively contacted the occupational therapist to arrange an assessment for her.
Bharani Medical Centre
666 6.
Professional and efficient service. The team swiftly addressed my medical needs. The general practitioner reached out to me promptly on the same day. I obtained my prescription medication the..
Bharani Medical Centre
Jenna K.
An absolute disaster in medical service. Unqualified personnel arbitrarily deciding patient appointment eligibility. The entire system is a complete mess. They should not even qualify for a single..
Bharani Medical Centre
yalda w.
Completely unacceptable! I've been attempting to contact them for three consecutive days, and not a single medical professional has returned my call. I'm forced to make multiple daily calls just to..
Bharani Medical Centre
RCNE R.
Completely disregards patient discomfort, shockingly poor service, their online consultation platform is ineffective, and securing an appointment slot seems impossible even when reaching out early..
Bharani Medical Centre
Gurpreet K.
The personnel here lack professionalism across the board. Whenever you attempt to contact them, scheduling an appointment seems impossible. The reception staff, particularly a woman named Aabru,..
Bharani Medical Centre
Peter C.
Extremely helpful and personable employees who provide top-notch service.
Bharani Medical Centre
Aya A.
The service here is absolutely terrible. I can never secure an appointment, and I'm left wondering why they even bother to operate. Their practices are so frustrating that this entire establishment..
Bharani Medical Centre
African q.
What happened to the fantastic doctor I once knew? I'm at a complete loss and deeply let down by the current state of affairs.
Bharani Medical Centre
Anique B.
I wish Dr Kumar would take note of this. I've been a patient at this practice since childhood, and the doctor who initially treated me is now seemingly unreachable. I'm experiencing significant..
Bharani Medical Centre
ReRe K.
Constantly stuck in queue, spending more than half an hour waiting. Their customer service is absolutely unacceptable.
Bharani Medical Centre
Zuni Z.
Oh my goodness. This establishment is absolutely dreadful beyond description. I cannot comprehend how such a subpar facility is affiliated with the NHS. The staff appears completely incompetent. It..
Bharani Medical Centre
Madeeha M.
I'd rate this zero stars if possible. After recently signing up, I'm already seeking alternative medical care. The service is abysmal - they consistently lack available appointments and their staff..
Bharani Medical Centre
Luke H.
Slightly behind the times, though the employees provide excellent assistance
Bharani Medical Centre
T S.
No combination of words could possibly capture the extensive spectrum of patient mistreatment and systemic negligence that permeates this particular NHS facility.
Bharani Medical Centre
Johnathan M.
I contacted this medical practice on behalf of my mother-in-law, and I'm absolutely appalled by their service. The staff's communication skills are terrible - they seem to struggle with speaking..
Bharani Medical Centre
Vijay K.
Reception staff are completely unresponsive. Their phone system constantly redirects you to an automated message claiming you're first in the queue. I've been attempting to schedule an appointment..
Bharani Medical Centre
Vicky J.
Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an..
Bharani Medical Centre
Missy E.