Bharani Medical Centre
Mohammad M. one year ago • From Google
Poor
Terrible reception but dr sandhu saves the day
The practice operates with the most incompetent and unethical standards imaginable. It appears the staff are incentivized to avoid booking patient appointments. I have repeatedly called the surgery over recent weeks. They seem to employ every possible strategy to minimize their workload, consistently deflecting bookings and directing patients to an online system at 8am. My attempts to secure an appointment have been overwhelmingly unsuccessful, with the system either non-functional or claiming daily booking quotas have been reached. In the rare instance I managed to see a doctor - once in 11 attempts - Dr Sandhu demonstrated exceptional professionalism, immediately arranging an urgent MRI referral. My previous interaction with Dr Kumar years ago was similarly positive, though these isolated experiences cannot compensate for the overall poor service. Even this morning, 30/11/2023 @ 08.27, I remain on hold after 22 minutes, positioned as caller number 7, while the online booking system refuses any appointments until 8am tomorrow. Update: 7th December 2023. Following another consultation with Dr Sandhu, I'm genuinely impressed by her consistent professionalism. She thoughtfully listened to my concerns regarding patient communication and promised to relay my suggestions to the practice's leadership. She articulated the challenging circumstances doctors face, providing context for patients' frustrated reviews. Conclusion: The doctors I've encountered (Dr Kumar JR and Dr Sandhu) are thoroughly professional and compassionate. While front-of-house staff may be overwhelmed, they could significantly improve patient interactions with increased empathy. Simply redirecting patients to an unreliable online booking tool is fundamentally inadequate.
Completely unacceptable general practitioners who lack any medical competence. Steer clear of this practice at all costs - they are utterly unprofessional and dangerous as healthcare providers.
Bharani Medical Centre
Manjeet S.
Absolutely abysmal customer service. Every single time we attempt to schedule an appointment, even when calling first thing in the morning, we're met with a queue of 9 people, and after enduring a..
Bharani Medical Centre
Vijay K.
Reception staff are completely unresponsive. Their phone system constantly redirects you to an automated message claiming you're first in the queue. I've been attempting to schedule an appointment..
Bharani Medical Centre
Kathleen S.
Unfortunately, a zero-star rating isn't available. I've been associated with this medical practice for 56 years, previously considering it a respectable establishment, but it has deteriorated..
Bharani Medical Centre
Ruchira A.
A truly abysmal healthcare encounter that I strongly advise anyone seeking medical treatment to avoid at all costs. Look elsewhere for competent and compassionate care.
Bharani Medical Centre
Legin L.
Absolutely terrible. If the rating system allowed it, I would give them less than zero stars.
Bharani Medical Centre
jehangir m.
Medical professionals these days are absolutely hopeless. It's impossible to secure an appointment, and when you try to contact them, they just redirect you to the NHS app for booking. But guess..
Bharani Medical Centre
Αλεξάνδρα Α.
Completely unacceptable! As an Aviation professional, I suffered from blocked ears for over a week, rendering me unable to work and requiring medical documentation. Being new to the area, I..
Bharani Medical Centre
Zuni Z.
Oh my goodness. This establishment is absolutely dreadful beyond description. I cannot comprehend how such a subpar facility is affiliated with the NHS. The staff appears completely incompetent. It..
Bharani Medical Centre
Kevin O.
Awful healthcare facility where the medical professionals and personnel display complete indifference. As a result, my spouse and I have decided to transfer our medical records to an alternative..
Bharani Medical Centre
Ilona L.
Absolutely dreadful service with utterly ineffective customer support. I'm unable to connect with anyone, let alone receive any medical assistance. Their services are exclusively online, and the..
Bharani Medical Centre
Lucas P.
Visited for a scheduled consultation Pleasant and welcoming personnel
Bharani Medical Centre
Certain A.
This establishment is absolute garbage. They're merely going through the motions of running a medical practice. I would never recommend registering with this GP. The reception staff are incredibly..
Bharani Medical Centre
Tahir I.
I've been a patient at this medical practice for more than 15 years, and I can confidently say their service is exceptional. The front desk staff are incredibly warm, empathetic, and understanding -..
Bharani Medical Centre
Liz M.
Scheduling a consultation at this practice is an absolute nightmare. I've spent nearly a week attempting to secure an appointment, but every time slots are completely booked, even for pressing..
Bharani Medical Centre
Shiraz S.
I believe it's important to share a positive experience since most people only provide feedback when issues arise. I was transported to the hospital via ambulance yesterday without prior..
Bharani Medical Centre
Gurpreet K.
The personnel here lack professionalism across the board. Whenever you attempt to contact them, scheduling an appointment seems impossible. The reception staff, particularly a woman named Aabru,..
Bharani Medical Centre
ReRe K.
Constantly stuck in queue, spending more than half an hour waiting. Their customer service is absolutely unacceptable.
Bharani Medical Centre
Mohammad M.
The practice operates with the most incompetent and unethical standards imaginable. It appears the staff are incentivized to avoid booking patient appointments. I have repeatedly called the surgery..
Bharani Medical Centre
Vicky J.
Dr Tripti conducted a phone consultation with me last Thursday and promptly processed a fitness note, but I'm still waiting for the administrative staff to send it over. I've submitted an..
Bharani Medical Centre
Piotr K.