SS

Sara S. one year ago • From Google

Rating

Poor

Terrible reception overshadows great medical care

The medical professionals at this practice are excellent, but the front desk personnel consistently display an unacceptable level of discourtesy. When I phoned earlier today to inquire about prescription renewal and whether I needed to consult the doctor first, the staff member responded with an unhelpful and dismissive attitude, essentially saying, "How should I know? It's YOUR prescription." Their combative tone was evident from the moment the call began, which appears to be a recurring issue. Additionally, my appointments are frequently mishandled, and they repeatedly fail to provide promised information, such as sending appointment links as they commit to doing.

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