St Andrews Medical Practice
Sara S. one year ago • From Google
Poor
Terrible reception overshadows great medical care
The medical professionals at this practice are excellent, but the front desk personnel consistently display an unacceptable level of discourtesy. When I phoned earlier today to inquire about prescription renewal and whether I needed to consult the doctor first, the staff member responded with an unhelpful and dismissive attitude, essentially saying, "How should I know? It's YOUR prescription." Their combative tone was evident from the moment the call began, which appears to be a recurring issue. Additionally, my appointments are frequently mishandled, and they repeatedly fail to provide promised information, such as sending appointment links as they commit to doing.
Clinical Pharmacist Sarika Patel from St Andrew's Medical Practice demonstrated exceptional compassion and attentiveness during my prescription renewal request. She carefully heard my concerns and..
St Andrews Medical Practice
lawrence m.
Great progress has finally been made, and I hope they continue on this path. Dr. K was exceptional and truly outstanding 🙌
St Andrews Medical Practice
Lydia C.
The physician took great care during my examination, listening attentively and making me feel genuinely understood. I appreciate their compassionate approach.
St Andrews Medical Practice
cat s.
I found the physician I consulted to be exceptional and incredibly supportive. The appointment felt unhurried and thoroughly comprehensive. He followed through by responding promptly the following..
St Andrews Medical Practice
Jyoti N.
Francis is truly exceptional and outstanding.
St Andrews Medical Practice
Lounis Z.
Exceptional service provided by Dr. A Koisia Outstanding and attentive customer support Much appreciation.
St Andrews Medical Practice
Sara S.
The medical professionals at this practice are excellent, but the front desk personnel consistently display an unacceptable level of discourtesy. When I phoned earlier today to inquire about..
St Andrews Medical Practice
Louise E.
Swift response to my inquiry and courteous handling of my case. Extremely pleased and reassured by the outcome. Much appreciation.
St Andrews Medical Practice
varol u.
At 8:00 in the morning, I dialed their number and was greeted by an automated message claiming I was first in line. Despite waiting patiently, by 8:23 am, a staff member finally picked up, only to..
St Andrews Medical Practice
Sharon D.
Dr. Yong demonstrated exceptional professionalism and a wonderfully warm approach. If I require medical consultation in the future, she would undoubtedly be my preferred healthcare provider. My..
St Andrews Medical Practice
Cesar R.
Scheduling a consultation can be incredibly challenging. The staff handling phone inquiries occasionally display unprofessional attitudes.
St Andrews Medical Practice
Sotera H.
I've discovered this medical office to be quite supportive, particularly when I'm advocating for my aging 90-year-old mother, though the quality varies depending on the receptionist on duty. A few..
St Andrews Medical Practice
Nic S.
Dr. Reddy and Dr. Hutter consistently demonstrate a helpful demeanor. However, there are recurring issues with prescription and test accuracy. The reception staff could significantly improve through..
St Andrews Medical Practice
Fiona C.
My experience at St Andrews was exceptional. The staff provided comprehensive support and ensured I fully understood every aspect of my care. I am truly grateful for their attentiveness and..
St Andrews Medical Practice
Ian P.
I engaged in an informative phone discussion with a pharmacy professional who provided valuable insights about the potential benefits and drawbacks of addressing elevated cholesterol levels.
St Andrews Medical Practice
Flora M.
During my consultation, the physician displayed a welcoming and personable demeanor. Crucially, I didn't feel hurried through the appointment. Instead, the doctor attentively heard my medical..
St Andrews Medical Practice
sarah r.
I had an appointment with Dr. A Koizia, and I was absolutely amazed by his expertise, professionalism, and compassionate approach. Extremely satisfied patient here! I wish I could give more than..
St Andrews Medical Practice
malcolm c.
A truly exceptional medical consultation. The healthcare provider attentively heard my concerns and dedicated ample time to my case. The explanation of the results was comprehensive and transparent,..
St Andrews Medical Practice
JULIET I.
Dr. Mendonca and her team provided exceptional care during my visit. The physician was highly professional and attentive, ensuring I felt completely comfortable throughout the appointment. I'm truly..
St Andrews Medical Practice
Andy S.
Recently transferred from Longrove Surgery. When it comes to medication prescriptions, they've been quite prompt and streamlined. Optimistic that this level of efficiency will extend to all aspects..
St Andrews Medical Practice
Patricia G.