ES

Emma S. 3 years ago • From Google

Rating

Bad

Terrible reception ruins an otherwise great medical practice

It's regrettable that this medical facility's reputation is tarnished by its reception staff. The doctors and nurses are truly exceptional, but the front desk personnel are a significant problem. It's clear that their incredibly unwelcoming, unhelpful, and downright discourteous attitude is driving potential patients away. They need to completely revamp their reception team, as these employees are the first point of contact and represent the practice's image. I'm now compelled to lower my rating to ONE STAR after being abruptly disconnected by the reception staff. I can confidently say I've never encountered a more unprofessional and disrespectful front-of-house team in my entire experience!

Other reviews for Mildmay Medical Practice