FF

Finn F. 4 years ago • From Google

Rating

Bad

Terrible reception ruins excellent medical care

The medical professionals here are top-notch, but the front desk staff completely destroy any positive patient experience. When I reached out to schedule a consultation for a severe tonsillitis case, the receptionist dismissively suggested I probably didn't have the condition and was extremely hesitant to book me an appointment. She proceeded to lecture me about home treatments like gargling salt water and taking paracetamol. I was forced to extensively detail my medical background and symptoms to someone who is clearly not a qualified healthcare professional and has no business interrogating patients about their health. While I recognize this practice is overwhelmed with patients, belittling people and attempting to deny them medical care is absolutely unacceptable. I'm genuinely concerned that this callous approach could potentially cause serious harm to someone in the near future.

Other reviews for Talbot Medical Centre