ED

Emily D. one year ago • From Google

Rating

Bad

Terrible reception ruins excellent medical practice

I've been a patient at this practice for over a quarter-century. The physicians are competent, but the front desk personnel are absolutely dreadful. They consistently display rudeness both on the telephone and in face-to-face interactions. During my recent visit, they misplaced my paperwork, and the receptionist brazenly claimed it was my fault for not submitting it to a specific staff member, despite another receptionist having initially accepted the documents. These front desk employees are systematically undermining the medical practice's professional standing. My father was informed he must wait an entire week for critical blood thinners and heart medication due to their supposed busyness. This is completely unacceptable. While patients are on hold, I've overheard the staff members gossiping and speaking disrespectfully about those same patients. Urgent action must be taken to address these serious issues.

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